Overview
Join a rapid-paced, supportive team environment within a well-established national manufacturing and packaging business. This is an exciting opportunity for a strong customer service professional with experience in end-to-end order and case management to join an industry leader and hit the ground running. Reporting to the Customer Service Manager, you will be part of a high-performing team focused on managing a portfolio of customer accounts and ensuring the timely processing and fulfilment of orders. The environment is fast-moving and collaborative—suited to someone who thrives under pressure, has excellent attention to detail, and enjoys problem-solving across teams.
Key Responsibilities
- Manage customer orders from entry through to delivery
- Liaise with sales, production, warehouse, and planning teams to ensure customer expectations are met
- Resolve order issues including lead times, product availability, and pricing
- Manage customer queries and requests via CRM (Dynamics 365)
- Maintain accurate customer and material records in SAP and related systems
- Assist with product setup, artwork coordination, and quality case investigations
- Support continuous improvement initiatives and reporting as required
About You
- Experience in a fast-paced customer service role, ideally in manufacturing, supply chain or logistics
- Strong stakeholder engagement skills, both internal and external
- Familiarity with ERP and CRM systems (SAP and Dynamics 365 experience highly regarded)
- High attention to detail and ability to manage competing priorities
- Resilient, solutions-focused, and able to adapt to changing business needs
- A genuine team player with a positive and proactive mindset
The Offer
- Athol Park location with onsite parking
- Full-time in-office role
- Monday-Friday. No weekend work.
- Immediate start with 3-month contract and view to extension or permanency
- Supportive team with structured training and onboarding
How to Apply
If you\'re looking for your next challenge in a dynamic, hands-on environment, click 'Apply Now!'
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📌 Customer Service
🏢 Sharp & Carter
📍 Australia