Improve your career with this exciting opportunity as an Aftersales Manager.
Job Description:
* Lead and motivate a team of professionals to deliver exceptional customer experiences, meet financial targets, and uphold premium standards.
* Develop and execute business plans aligned to organizational objectives, translate KPIs into actionable departmental goals, and analyze operational data for efficiency opportunities.
* Ensure all aftersales interactions reflect the luxury brand experience, maintain CSI/NPS performance through structured feedback analysis, and resolve escalated customer concerns promptly.
Required Skills and Qualifications:
* Proven leadership experience in automotive aftersales, strong financial and operational management capability, strategic thinking, planning, and execution skills.
* Ability to translate KPIs into actionable goals and measurable outcomes, high-level customer service and relationship management skills, and familiarity with luxury brand systems.
Benefits:
* Competitive base salary + performance incentives linked to KPI achievement, company vehicle and fuel allowance, ongoing training and development opportunities, and staff discounts on vehicles, parts, and service.
We are a highly successful business driven by family values, and we're looking for talented individuals who embody our attitude and people orientation. If you believe you have the right skills and qualifications for this role, please apply today.