We're Looking for a Guest Experience Host Team Leader
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* A guest experience host team leader is responsible for managing the activities and performance of the guest experience hosts in the absence of the guest experience host manager.
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* Scheduling onsite resident guests to owner updates or regular club presentations, as appropriate, during the guest's stay at the resort property.
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* Greeting and registering of owners and guests.
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* Providing information on local area attractions.
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* Completion of all department-related paperwork.
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* Using all communication equipment including telephones, facsimiles, and computers.
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* Meet guests face to face and generate sales appointments for our sales centers located at our amazing resorts and via livestream.
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* Establish commonality and build rapport with your customers to ensure an exceptional experience is delivered.
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* Work closely with the resort operations team in order to provide a high level of service and a seamless transition for owners and guests through the check-in process.
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* Clearly articulate the benefit of traveling within Wyndham Destinations community.
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* Meet targets and KPI's as set by the business.
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* This role requires you to be available for weekend and public holiday shifts.
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Key Responsibilities:
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* Manage daily activities of the guest experience hosts team.
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* Ensure excellent customer service standards are maintained.
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* Cooperate with other departments to ensure a smooth operation of the resort.
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About You:
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* You should have previous experience within a similar hotel position.
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* Genuine passion for customer service and the local area.
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* Excellent communicator with strong interpersonal skills.
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* Enthusiastic, self-motivated and positive individual.
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* Immaculate presentation and professional grooming standards.
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* High levels of computer literacy.
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* Previous experience with a PMS system advantageous.
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* Ability to recognize and solve problems in the workplace.
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* Ability to work a flexible schedule, including nights, weekends, public and school holidays.
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We Offer:
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* Professional development funding.
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* Discounted hotel stays across Australia, Fiji, New Zealand.
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* Great career development opportunities.
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About Us:
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Hospitality is at the heart of all we do. We deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience.
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