My Aged Care client based in Salisbury has a fantastic opportunity for an experienced, full time Operations Support Officer for scheduling and administrative support.
The ideal candidate will be responsible for coordinating staff shifts to ensure appropriate coverage, optimising resource allocation, and maintaining accurate operational data and communications.
Customer Service
Build genuine, respectful partnerships with customers and their supporters,
Actively listen to and understand customers' perspectives, preferences, goals, and values as the foundation for all scheduling activities and decision-making
Promote and encourage client and representative feedback regarding care and services
Provide a prompt, courteous, responsive and flexible service to all clients and staff in a professional manner
Work collaboratively with service areas, team leaders and service managers to facilitate a seamless approach to customer service provision.
Workforce Scheduling and Support
Serve as the first point of contact for workforce enquiries, delivering timely and professional support through phone and email communications : Managing incoming calls from relevant staff to record and respond to unplanned leave notifications, ensuring accurate documentation and appropriate operational follow-up
Match clients with the most suitably qualified and appropriate staff based on individual care needs, staff skills, and preferences
Proactively manage scheduling adjustments by identifying and assigning suitable replacement staff when changes arise
Consider factors such as staff fatigue and travel time between services when scheduling to promote a safe, efficient, and sustainable workforce
Promptly escalte any potential workforce shortages to the Operations Support Lead for timely resolution
Assist with the development and ongoing maintenance of staff rosters
Manage and maintain rostering and client management systems to improve customer service and deliver best practice services
Effectively communicate schedules to employees and clients ensuring clarity and addressing any concerns or conflicts
Ensure all workforce rostering activities comply with relevant legislation, regulations, and organisational policies, and remain up to date with changes to maintain ongoing compliance across the workforce
Administration Support
Provide administrative and clerical support to ensure smooth team operations
Manage and coordinate incoming correspondence directed to shared email inboxes and calendars
Support logistics for meetings, training sessions, and other events
Provide support with financial processes to ensure accurate and efficient financial management.
Ideally You Will Have
Proven customer service and administration experience
Demonstrated proficiency in Microsoft Office applications : Word, Excel, Outlook, and Teams, as well as experience using Windows-based software and cloud-based technologies
Knowledge of rostering or asset management scheduling software
An understanding of effective rostering principles, processes, and industry best practices
The ability to manage multiple tasks effectively in a fast-paced and constantly evolving environment
Excellent verbal and written communication skills
The ability to demonstrate effective administration and organisation of tasks and projects, including setting work priorities to meet deadlines
Drive, initiative, and the ability to positively adjust to changing requirements and situations
The ability to think logically, interpret, assess, analyse, and review information and issues and provide clear and succinct arguments and effective solutions
Possess a high level of attention to detail and experience in managing sensitive and confidential information
The ability to work autonomously as well as collaborate within a team
Ability to work autonomously while recognising personal accountability and the value of consultation and collaboration
Demonstrated problem-solving and decision-making skills, with the ability to effectively resolve scheduling conflicts and respond to staff concerns in a timely and professional manner.
A current National Police Clearance or the ability to obtain one.
If you're interested in this exciting opportunity and meet the requirements, please click 'apply now' to apply online.
For further enquiries, please call Kammy Lee on or email .
I look forward to your application, please note only the shortlisted candidates will be contacted immediately.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all.
We actively encourage applications from any background.
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