Overview
Your role within Housing and Homelessness Services will support the department to deliver housing and homelessness services through Housing Service Centres. The work you do helps someone every day, and that matters to us. You will provide a broad range of applicant, tenancy and property management services and advice to customers, advocates and other stakeholders. You will deliver a high quality, person-centred social housing and housing assistance service to diverse customers experiencing complex housing and life issues in person, digitally, by telephone, correspondence, in the field and through outreach services in the community.
Field work is a regular requirement of this role. Conditions in the field can be changeable and may require vigilance and risk management.
Responsibilities
- Respond to customers, undertake customer interviews, make referrals to support service agencies, assess new housing and bond loan applications and rental grants.
- Manage tenancy arrangements, allocations and vacancies, liaise with the community and other housing providers and ensure departmental compliance.
- Conduct home visits to properties, investigate and facilitate resolution of tenancy disputes and complaints, and manage property maintenance and inspections.
- Monitor and manage outstanding arrears, rent assessments, pay deductions and refunds, and action sundry debts and collections as required.
- Use Microsoft products and other IT systems to maintain accurate customer and property records and file notes with a high level of accuracy.
- Support and help maintain a workplace safety culture by applying Workplace Health and Safety policies and practices in day-to-day operations.
Qualifications and Skills
- Mandatory requirement: Class C Driver's Licence.
- Ability to manage new and unexpected events and exercise judgement about when to escalate issues.
- Proactive engagement across government and with providers to deliver holistic, person-centred responses for vulnerable customers.
- Resilience during times of change and uncertainty; openness to new challenges.
- Solid skills and expertise in service delivery with a focus on teamwork and person-centred solutions.
- Model professional, ethical and culturally sensitive behaviour and apply those standards to yourself and others.
Additional information
- Applications to remain current for 12 months.
- Closing Date: Tuesday, 14 October 2025.
- Job Reference: QLD/663223/25.
- Mandatory: Class C Driver's Licence (already listed above).
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📌 Housing Officer
🏢 Department of Housing & Public Works QLD
📍 Townsville