Company Overview
The MJH Group (incorporating the iconic McDonald Jones Homes and MOJO Homes brands) is not just in the new home building industry; we are in the business of delivering an unbeatable customer experience from beginning to end. From architecturally designed new homes to finance options, from multi-residential projects to investment properties, the MJH Group has grown and evolved to offer a range of building services which cater to diverse needs, goals and budgets. We set the benchmark in new home building while ensuring that our people, both customers and employees, are at the centre of everything we do along the way.
About the opportunity
Reporting to a Team Leader, you will be the go-to person for our clients during their home-building journey. You'll work closely with our pre-site and construction teams to deliver exceptional customer experiences.
* Manage communication between the client and our teams across various stages of the client's journey with us
* Provide an unbeatable customer service experience
* Problem solve for clients which helps project be delivered within cost, quality and time restraints
* Coordinate and oversee a portfolio of clients/jobs
* Liaise with internal teams to resolve customer enquiries
* Foster positive relationships between the Construction Team and internal departments
* Manage customer or contract disputes in line with the NEX Building Group Values
* Obtain occupation certificates, final inspection results and other ad hoc admin tasks
About you
You will share a passion for our purpose to be Australia's number one residential builder and be aligned to our core values. In addition, you will demonstrate:
* Previous experience in a customer service role and a commitment to providing unbeatable customer experiences
* Ability to work under pressure, managing multiple clients and prioritising tasks
* Knowledge of councils and residential construction industry – highly desirable
* Ability to read plans, contracts and basic estimating – highly desirable
* Intermediate use of Microsoft Office Suite (Outlook, Word, PowerPoint, Excel)
* Organisation and communication skills
Benefits
Our perks and benefits include:
* Discount on building a home with any of our building brands after a qualifying period
* Income protection insurance – 100% funded by NEX. Covers up to 2 years at 75% of base salary in case of illness or injury
* Purchased leave – opportunity to apply for up to 2 weeks extra leave each year
* Paid Parental leave – 12 weeks for the primary carer and 4 weeks for secondary carer
* Employee discounts on gym memberships (Fitness Passport), motor vehicles (Mitsubishi), home appliances, energy, health insurance and more
* AIA Vitality health and wellbeing program
* A genuine focus on diversity and inclusion (Women in Construction Program and annual Building Inclusivity Awards)
* Employee assistance program to support mental, financial and physical wellbeing
* A huge catalogue of online learning and ongoing professional development programs
* NAWIC and HIA corporate membership
* Attractive remuneration
#J-18808-Ljbffr