At MSWA, we believe in life without limits. We empower people living with neurological conditions and disabilities to live their best live. What’s on Offer Permanent full‑time role – 75 hours per fortnight Lead a 20‑bed residential facility in Shenton Park Make a meaningful impact by shaping high‑quality residential care for people living with neurological conditions Salary packaging – up to $18,500.00 Join a purpose‑driven organisation committed to safe, high‑quality, person‑centred support Supportive leadership team, ongoing training and professional development opportunities About the Role As a Residential Services Manager, you will lead the daily operations, care quality, and culture of our 20‑bed residential facility in Shenton Park. You’ll ensure residents receive safe, respectful, and empowering support that aligns with the NDIS Standards and MSWA’s commitment to excellence. You’ll lead a multidisciplinary team—including Residential Coordinators, Nurses, Care Support Workers, and Domestic and Recreation staff—fostering a positive, collaborative environment where staff feel supported and residents experience dignity, choice, and independence. This role is central to managing resources, driving service quality, overseeing clinical governance, and ensuring residents achieve meaningful outcomes. Key Responsibilities Client Support & Quality Care: Develop and monitor resident outcomes in line with individual goals and NDIS Quality and Safeguarding Framework Ensure residents’ rights to dignity, respect, independence, choice, and control are upheld Oversee access to required services and maintain communication with clinical, medical, and legal representatives Facilitate supports and interventions, promoting independence and wellbeing Ensure compliance with MSWA documentation, policies, and care procedures Participate in case conferences, MDT meetings, and resident meetings Team Leadership: Lead recruitment, onboarding, training, and supervision of residential staff Support staff development and maintain a positive, values‑driven team culture Ensure staff have access to safe equipment and resources Conduct probation reviews and annual performance conversations Model and champion MSWA’s Core Values Administration & Compliance: Manage budgets, occupancy, waitlists, and operational KPIs Oversee rosters, leave, and timesheets in partnership with Residential Coordinators Produce accurate reports and participate in Quality Assurance activities and audits Support continuous improvement initiatives and clinical governance Participate in on‑call responsibilities as required Must‑haves Certificate III or IV in Disability Services (or equivalent) Experience managing an accommodation site supporting people with disability Experience in assessment of needs and care planning Strong communication and leadership skills Experience working with disability and/or neurological clients Computer literacy and confidence with documentation Current C‑class Driver’s Licence NDIS Worker Screening Check & NDIS Orientation Certificate Commitment to MSWA’s Code of Conduct, WHS, and Duty of Care requirements Nice‑to‑haves Nursing qualification or tertiary qualification in a related field Knowledge of NDIS Practice Standards, Quality & Safeguarding, and disability legislation Experience with crisis management, accreditation, budget oversight, or change management Understanding of WHS frameworks and clinical governance Why You’ll Love Working Here Make a real impact supporting Western Australians living with neurological conditions Lead a passionate, multidisciplinary residential team Access salary packaging to increase take‑home pay Opportunities for leadership development and ongoing learning A culture built on respect, compassion, and genuine care Ready to Make a Difference? If you're committed to delivering high‑quality residential care and leading a team that empowers people to live a life without limits, we’d love to hear from you. Apply now or contact talent@mswa.org.au for a confidential conversation.