Job Title: Customer Service Specialist
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* Job Summary:
The Customer Service Specialist plays a vital role in delivering exceptional customer experiences through effective communication, problem-solving, and administrative support.
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* Key Responsibilities:
1. Provide timely and professional responses to customer inquiries via phone, email, and other channels.
2. Support administrative processes, including data management, documentation, and record-keeping.
3. Assist in coordinating activities related to installations, assessments, and rebate programs.
4. Maintain accurate records and prepare reports as required.
5. Collaborate with internal teams to ensure smooth workflow and timely issue resolution.
6. Uphold confidentiality and adhere to organisational policies and standards.
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* Required Skills and Qualifications:
1. Proven experience in a customer-facing role, preferably within a call centre or similar environment.
2. Strong administrative skills with high attention to detail and accuracy.
3. Proficiency in Microsoft Office Suite and ability to quickly learn new systems.
4. Excellent written and verbal communication skills.
5. Ability to work independently and as part of a team in a dynamic environment.
6. Knowledge of energy efficiency, trades, or related industries (desirable).
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About the Role:
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* Opportunity to work in a fast-paced environment with a dynamic team.
* Develop your skills and expertise in customer service and administration.
* Contribute to the growth and success of the organisation.
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Seniority Level: Entry level
Employment Type: Contract
Job Function: Customer Service
Industries: Office Administration