Job Role
The position involves providing expert consulting services to clients by delivering comprehensive project solutions that achieve measurable business improvements.
Key Responsibilities
* Develop and implement high-quality solutions including architectural system design, workshops, integrations, and training for Atlassian products.
* Facilitate customer discussions to identify key business and technical requirements, and develop implementation plans based on these needs.
* Provide guidance, feedback, and recommendations to customers based on established best practices.
* Support the adoption and scaling of provided solutions for customers.
* Manage customer engagements as a project manager, responsible for scheduling, coordination, communication, and enhancing the customer relationship.
* Advise on internal tools and processes as a senior member of the technical team.
* Promote yourself as a subject matter expert and valued contributor within the industry.
* Assist with proposal development and statement of work definitions.
* Engage with potential customers on sales calls as a technical resource, advising on product solutions.
Requirements
1. Bachelor's degree in Computer Science, Information Technology, Mathematics, or related technical disciplines.
2. 1-3 years of experience as an Atlassian Consultant, Atlassian Administrator, Jira Administrator, or similar positions.
3. Proven track record in implementing solutions, installations, upgrades, migrations, and training for Atlassian products.
4. A successful history in customer engagement and demonstrated exceptional consulting and influencing skills.
5. Excellent analytical skills with the ability to take a holistic view across multiple domains.
6. Demonstrated expertise in undertaking analysis, evaluation, and translation of customer requirements and feeding them into solutions.
7. Excellent communication skills, including workshop facilitation, written and verbal communication.
8. Experience with Agile development methodologies.
9. Proficiency in technical skills such as command line (preferably Unix), SQL, script development, software configuration, and other related technical skills.
10. Knowledge of scripting languages like Python, Groovy, Perl, Ruby, Shell Scripting, etc.
11. Familiarity with ITIL and ITSM principles.
12. Experienced in UAT testing and test use-case development.
13. Knowledge of cloud technologies.