Job Title: Telstra Retail Customer Service Consultant
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Overview: We are seeking a highly motivated and customer-focused individual to join our retail team as a Telstra Retail Customer Service Consultant. As a key member of our sales team, you will play a vital role in delivering exceptional customer service and exceeding sales targets.
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Key Responsibilities:
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* Customer Service: Provide excellent customer service by answering queries, resolving issues, and offering solutions that meet the customers' needs.
* Sales Performance: Achieve and exceed monthly sales targets by upselling and cross-selling relevant products and services to customers.
* Product Knowledge: Develop and maintain a comprehensive knowledge of our products and services, including features, benefits, and applications.
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Requirements: To be successful in this role, you will require:
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* Excellent Communication Skills: Strong verbal and written communication skills with the ability to communicate effectively with customers, colleagues, and management.
* Customer-Focused: A strong customer focus with a passion for delivering exceptional customer service and meeting customers' needs.
* Results-Oriented: A proven track record of achieving and exceeding sales targets, with a strong desire to succeed and make a positive impact on the business.
* Team Player: Ability to work collaboratively as part of a high-performing team, providing support and assistance to colleagues when needed.
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Benefits: In addition to a competitive salary and bonuses, we offer a range of benefits, including:
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* Professional Development: Ongoing training and development opportunities to help you grow and develop your career.
* Recognition and Rewards: Regular recognition and rewards for outstanding performance and contributions to the business.
* Work-Life Balance: Flexible working arrangements to support a healthy work-life balance and achieve personal goals.
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What You'll Need: To succeed in this role, you will need:
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* Strong Problem-Solving Skills: Ability to think critically and solve complex problems in a fast-paced environment.
* Excellent Time Management: Ability to manage multiple priorities and deadlines, ensuring timely completion of tasks and projects.
* Highly Organized: Ability to maintain accurate records, files, and databases, ensuring data integrity and compliance.
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Our Culture: Our culture is built on a foundation of respect, inclusivity, and diversity. We celebrate our differences and promote a workplace where everyone feels valued, respected, and empowered to succeed.
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Join Our Team: If you're a motivated and customer-focused individual looking for a challenging and rewarding career opportunity, we'd love to hear from you! Please submit your application, including your resume and cover letter, to be considered for this exciting role.