About the role
We are seeking a talented and organised Reception Manager to join our dental practice in Ballarat, VIC.
As the first point of contact for our patients, you will play a crucial role in ensuring a positive experience from the moment they walk through our doors.
This full-time position is an excellent opportunity to contribute to the smooth running of our practice and support our dentists in delivering exceptional patient care.
Potter Dental is a well-established and respected dental practice in the heart of Ballarat. With a team of experienced and caring dentists, we are dedicated to providing our patients with the highest quality of dental care. Our practice is committed to creating a friendly and welcoming environment, where patients feel valued and supported throughout their dental journey.
What you'll be doing
* Manage the front desk and handle all reception duties, including scheduling appointments, handling payments, and maintaining accurate patient records
* Manage and maintain debtors, recalls and new patient numbers
* Liaise with patients to confirm appointments, follow up on treatment, and address any queries or concerns
* Assist with the coordination of the practice's daily operations and support the dental team as needed
* Contribute to the development and implementation of efficient administrative processes
* Maintain the professional appearance and organisation of the reception area
* Assisting with the sterilisation of dental instruments on a rare occasion
* Greet and welcome patients in a friendly and professional manner
What we're looking for
* Previous experience in a similar reception or administrative role, preferably within a healthcare or dental setting
* Excellent communication and interpersonal skills, with the ability to interact with patients and the dental team in a friendly and professional manner
* Strong organisational and multitasking abilities, with the capacity to work efficiently in a fast-paced environment
* Proficient in using computer systems and standard office software, experience in Dental 4 Windows software will be highly regarded
* A keen eye for detail and a commitment to maintaining accurate records
* A friendly, patient-centric approach and a genuine interest in contributing to the overall patient experience
* Experience in the dental field preferred
What we offer
* Competitive salary and benefits package
* A supportive and collaborative work environment
* Free onsite, off street parking
If you're excited about this opportunity and believe you have the skills and experience to excel in this role, we encourage you to apply now.