Customer Service Professional Opportunity
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Officer.
The ideal candidate will have excellent communication skills, be able to work autonomously and as part of a close-knit team, and possess intermediate to advanced expertise in Microsoft Excel.
Key Responsibilities:
* Serve as the primary point of contact for customers, managing all account and administrative matters with a customer-centric approach via emails and phone calls.
* Conduct outbound calls and email follow-ups to ensure accurate meter readings, invoicing, and achievement of account targets.
* Collaborate with customers and internal teams to understand business needs and deliver tailored solutions, including contracts and consolidations.
* Maintain accurate customer records, manage account updates, and ensure timely capture of meter readings via phone, email, and online platforms.
* Handle inbound and outbound customer communications, resolving enquiries promptly and professionally.
* Identify and resolve potential issues with meter data, ensuring smooth account operations and customer satisfaction.
Required Skills & Qualifications:
* Excellent problem-solving and troubleshooting skills.
* A team player who enjoys working in a collaborative environment.
* Intermediate to advance expertise in Microsoft Excel (including experience using spreadsheets, pivot and vlookup).
* Ability to communicate effectively.
Benefits:
* Generous Educational Assistance policy.
* Diverse Career Development opportunities.
* Employee Discounts through our rewards platform.
* Income Protection and Life Insurance.
* Salary Packaging & Novated Leasing available.
At our organization, we value diversity and inclusivity. We encourage applicants from key communities, including Aboriginal and Torres Strait Islanders, LGBTIQ+ people, and people living with disabilities.
As a COVID-19 Vaccination Policy compliant organization, we require employees to be fully vaccinated against COVID-19. Appropriate evidence must be provided upon commencement.