There's No Us Without U. Care with Us, for Today and Tomorrow
There's no life without water, and at Urban Utilities, we live and breathe that knowledge every single day. As leaders, we inspire and empower our passionate team to drive meaningful change. Join us in shaping the future of Urban Utilities, making a lasting impact, and leading our teams towards a better tomorrow.
Your Opportunity
We are excited to start the recruitment process for our SAS Laboratory Manager in our Trade Partnering team, that forms part of our Customer & Innovation Group.
The Customer and Innovation group leads and champions the way Urban Utilities connects with its customers. Our approach is focused on remaining contemporary, by understanding the current and future needs of our customers and appropriately shaping our services.
Reporting to the Head of Trade Partnering, The SAS Lab Manager does this by leading the business functions of the water laboratory owned and operated by Urban Utilities, made up of a team of applied scientists, technicians and business specialists that provide contemporary scientific and analytical laboratory services to a range of complex customers.
You can learn more about our NATA accredited Laboratory here Some of your accountabilities will include:
- Communicate the actions needed to implement the function's strategy and business plan within the business area or department; explain the relationship to the broader organisation's mission, vision and values.- Manage commercial results of a medium business unit by analysing customer and market trends, monitoring financial results, adjusting plan as necessary, and optimising use of resources.- Manage relationships with clients and drive a culture of business partnership, building high levels of professional credibility and mutual trust, and mobilizing appropriate internal and/or external resources to support them.- Manage budget plans for a department including both annual budget development and ongoing financial performance management.- Monitor and review performance and behaviours within area of responsibility to identify and resolve non-compliance with the organization's policies, relevant regulatory codes, standards and assurance frameworks, and codes of conduct.
About You- Tertiary education in a relevant scientific discipline or considerable industry experience. Management experience of a medium sized business in a commercial environment is preferred.- You are a demonstrated leader with a proven ability to grow and manage teams. You will drive engagement and motivation and develop and mobilise the unique talents and capabilities of others.- You are a strategic thinker and can take a long-term commercial perspective and thinks critically to identify enterprise risk and prospect in response to changing environments.- You are passionate about customer relationship and will take accountability and responsibility for the delivery of uniquely Urban experiences aligned to our values and service experience standards.- The role requires close contact with raw wastewater. Immunisation (e.g. Hepatitis A and B, Tetanus) may be required in accordance with Urban Utilities' immunisation policy.- This requires that the employee must be available to be on-call and to attend to work matters, both in person and remotely, outside of normal working hours, including evenings, weekends and public holidays, as reasonably required to fulfil the requirements of the position.
Why Urban Utilities?
At Urban Utilities, the work we do is about so much more than the bottom line. We're a leading provider of world-class drinking water and wastewater services to the vibrant communities of Brisbane, Ipswich, Lockyer Valley, Somerset, and Scenic Rim. As we continue to grow, we're committed to planning ahead and shaping a sustainable future around water for generations to come.
At the core of our work lies genuine care: for our team, our customers, communities, and the environment. From the flush of a toilet to major infrastructure projects and residential developments, we're dedicated to being there every step of the way.
Our HQ is in Fortitude Valley, Brisbane, but you'll find us all over SEQ - working in cool places like the SAS Laboratory in Darra, field-based depots in Eagle Farm, Acacia Ridge, Bundamba, and wastewater treatment plants dotted across the region.
We know the chance to thrive, and progress comes hand in hand with the support to balance work with life. So, you'll access an increasingly diverse range of benefits and initiatives that'll help you bring the best you. Speaking of which, here's just a sample of the benefits we offer our team:
- Generous Salary Packaging options, including novated leases- Corporate discounts across Health insurance, technology and more- 18 weeks of paid parental leave, 15 days personal leave including two proactive wellbeing days, and an additional day of leave each year to connect with friends and family- Flexibility at UU depen