**Job Summary**
We are seeking a skilled and versatile professional to join our dynamic customer service team. As a 24 hour shift worker, you will be responsible for providing exceptional support to our clients, handling a range of tasks with ease and efficiency.
Key Responsibilities:
* Coordinate incoming calls to the company's main switchboard and provide support to all sites;
* Manage emergency situations, including acting as Chief Fire Warden during building evacuations and providing first aid when needed;
* Action building alarms, monitor CCTV, and coordinate on-site visitors;
* Monitor the Building Management System for the Bowen Hills Laboratory and attend to building-related issues;
* Sort, process, and distribute patient samples, identifying urgent tests and coordinating with on-call staff;
* Coordinate couriers and hospital collection staff for sample collection and pick-up;
* Provide general information to patients and referring doctors.
Requirements:
* A confident and self-managing individual who works well in a team environment and can multitask efficiently;
* Moderate to advanced computer literacy with the ability to adapt quickly to new programs and technology;
* An ability to provide excellent customer service to all stakeholders;
* A passion for helping people;
* The ability to work within a rotating 24/7 roster, including weekends and public holidays, and covering personal and annual leave.
Additional Desirable Attributes:
* Previous experience in pathology or healthcare;
* Previous experience with facility management;
* Previous experience in emergency situation coordination;
* Previous experience handling high volumes of incoming calls.
About Us:
We are a leading provider of diagnostic pathology services in Australia, committed to excellence in patient care and quality testing. Our experienced team is dedicated to delivering accurate and timely results to healthcare professionals and patients.
Why Choose Us?
* Benefits Platform: Access exclusive discounts and store cards from hundreds of retailers across Australia;
* Novated Leases: Finance a vehicle of your choice with potential tax savings and simplified management;
* Fitness Passport: Stay active with discounted gym memberships at any gym of your choice;
* Parental and Adoption Leave: Enjoy twelve weeks of paid parental and adoption leave, giving you the time you need to welcome a new addition.