Job Overview
This is an exciting opportunity for a customer focused, insurance professional to join our highly dynamic team – reporting into the Senior Manager, Internal Dispute Resolution.
Primary Details
* Location: Open to all QBE office locations
* Type: Permanent, full time
* Hybrid role – flexible working options
Responsibilities
* Undertake timely and accurate responses to all complaints and disputes, providing a fair and reasonable outcome for the customer
* Proactively identify systemic causes of customer dissatisfaction and contribute to the development of solutions
* Manage internal and external business stakeholder relationships
* Provide SME support for internal stakeholder enquiries in relation to decisions, the General Insurance Code of Practice and the Insurance Contracts Act
* Ensure the organisational obligations under the law and the General Insurance Code of Practice are adhered to when managing complaints and disputes
* Prepare recommendations on process, product and service improvements to minimize recurrence or mitigation of issues
Qualifications
* Proven experience in dispute resolution
* Strong, practical knowledge of general insurance
* A solid understanding of risk, compliance and policy frameworks
* A commitment to delivering gold‐standard service to customers and stakeholders
* A solution‐focused mindset with excellent problem‐solving and relationship‐building skills
* The ability to influence and negotiate effectively with both internal and external stakeholders
Skills
Analytical Thinking, Complaint Management, Conflict Resolution, Critical Thinking, Customer Value Management, Financial Risk Management (FRM), Insurance Underwriting, Intentional collaboration, Managing performance, Portfolio Management, Risk Management, Stakeholder Management, Strategic Management, Time Management, Working Independently
Benefits
* Hybrid Working – a mix of working from home and in the office to enhance work/life balance
* Life Leave, supporting the life events we all experience, leaving your annual leave for rest
* 18 weeks' gender‐equal flexible leave for all new parents, including paid super
* A range of discounts on insurance products, car hire, hotels, goods and services
Rewards & Recognition
* 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program
* Platinum employer on the Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion
* Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates
Application Close Date
23/06/2026 11:59 PM
How to Apply
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Contact
If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.com.
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