Primary Objective: The Manager Customer Experience will lead, support and manage the multi-channel customer service functions, including customer care, credit management, hardship and billing functions ensuring a high level of customer service experience is delivered for Jacana Energy's customers through the effective management and building of high-performance teams to achieve results in an efficient and cost-effective manner. An Executive contract of up to 4 years may be offered or alternatively the successful applicant can select to be appointed on an ongoing basis. Special Instructions: Jacana Energy values diversity in the workplace that represents the community. Therefore, under an approved Special Measures Plan, eligible Aboriginal and Torres Strait Islander (Aboriginal) applicants will be granted priority consideration for selection.