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About the role: We are seeking a senior Engagement Lead to oversee our ANAPLAN capability within our Regional Corporate and Institutional Banking division (GCIB APAC). This role will report directly to the CFO of Global Corporate & Institutional Banking APAC (GCIB APAC) and will work closely with the broader Financial Planning and Data Analytics Teams to ensure the seamless delivery of ANAPLAN as GCIB APAC's ERP tool for planning, forecasting and reporting requirements. Within GCIB, ANAPLAN has been selected as the preferred ERP to deliver integrated planning, forecasting and reporting information and insights to its business leaders across 13 countries, seven product groups and eight regional shared service functions. Ensuring that ANAPLAN remains a reliable and effective platform to simplify and standardize the planning, forecasting and reporting processes is a critical enabler to GCIB's longer term effectiveness and efficiency aspirations. The Engagement Lead oversees the overall Anaplan support engagement, ensuring client satisfaction, operational excellence, and continuous business growth. This role is the senior-most escalation point for complex technical or strategic issues, while also leading governance, QA, and new opportunity identification.
What you'll be doing:
Own the business relationship and act as the primary point of contact for strategic discussions
Govern the overall support delivery - SLA performance, capacity management, and quality assurance
Undertake monthly/fortnightly BAU system-related maintenance such as taking down of snapshots, scheduling of data loads, publishing of reports to end consumers and opening the forecasting environments to users
Liaising with Compliance/ASO/BI to ensure adherence to regulatory compliance and data governance processes and controls
Lead resolution of the most complex or critical technical issues
Review and approve solution designs, ensuring adherence to Anaplan best practices
Identify new opportunities for enhancement projects, upgrades, and extensions of Anaplan solutions
Mentor planning teams to support their development in terms of process simplification, standardization and automation
Collaborate with leadership on business growth, client proposals, and support model improvement
What we are looking for
10+ years of experience including 5+ years of System Engagement Management experience with proven delivery and client management background
Bachelor's or master's degree in Finance, Economics, Information Management and Technology, Engineering, or related fields
Certified Anaplan Solution Architect or Master Anaplanner (preferred)
Deep understanding of end-to-end planning, forecasting and reporting processes within a global corporate and investment bank
Strong leadership, stakeholder management, and communication skills
Experience managing multi-client or multi-region support operations
Background in financial/ multi-dimensional modelling, analytics, or business intelligence
Experience in a project team environment with structured methodologies for business requirements, processes, data conversions, and system interfaces
Experience formulating and developing implementation strategies for business requirements and sustainable solutions
Experience with Data Integration
Strong problem-solving and analytical skills, with a passion for numbers and cause-effect relationships
Able to work autonomously, make decisions, and take responsibility
Excellent verbal and written communication skills in English
Willingness to travel and collaborate in a multi-cultural environment
Our culture: MUFG fosters a highly professional, supportive work environment that enables our employees to help maximize our customers' prosperity. We focus on building long-term customer relationships and giving back to our communities in order to develop shared and sustainable growth for a better world. Mitsubishi UFJ Financial Group (MUFG) is an equal opportunity employer. We view our employees as our key assets as they are fundamental to our long-term growth and success. MUFG is committed to hiring based on merit and organisational fit, regardless of race, religion or gender.
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