Our client is a recognised leader in the sporting industry, representing premium golfing brands such as Titleist and FootJoy, and they are looking for a dedicated Customer Service Representative to join their team! In this role, you will be the first point of contact for customers and play a key role in making every interaction positive and memorable. Your primary responsibility will be to manage customer relationships by responding to phone enquiries, processing orders, and ensuring a seamless order fulfillment process. What’s in it for you? Permanent full-time position Great paid training and supportive team environment Parking available on site Bonus “Wellness” leave days Exposure to different departments and ongoing career opportunities within the business About the role: Provide excellent customer service via phone and email channels Work closely with all the Account Managers to ensure consistent and timely communication with customers Work closely with the Marketing team to ensure promotions and programs are implemented effectively Identify gaps in product knowledge to improve knowledge base and processes About you: Prior experience in a phone-based customer service role Experience in the golfing industry or other related sporting goods Excellent written and verbal communication skills High attention to detail Strong computer literacy If you are a golf enthusiast wanting to pursue a long-term career in customer service and accounts, APPLY NOW ! If you have any questions prior to applying, please reach out to Bailey at bailey@smaart.com.au.