Case Support Administration Officer (CA)
Full time | Fixed Term x 12 months, located in Morwell and Sale
About the Role:
JOB SUMMARY –
Work Life-Balance – Flexible work arrangements | Salary packaging| | Flexi time
Wellbeing – Employee Assistance Program | Wellbeing Program |Wellbeing days
Culture – Supportive| Respectful |Inclusive |Diverse | Empowering | Collaborative
Drive service efficiency and effectiveness by streamlining case admin. Be the core coordinator ensuring clients get timely support
THE ROLE –
Administrative Mainstay: Provide essential, high-level administrative support to Case Management teams across Inner Gippsland, ensuring smooth daily operations.
Stakeholder Coordination: Act as a key liaison with external professional stakeholders to facilitate support and services for clients.
Client Resource Management: Coordinate and organise essential client resources, including brokerage (vouchers and goods), to ensure timely access to support.
Data & Records Integrity: Maintain accurate client records, prepare reports from systems like Passport, and manage crisis housing documentation (maintenance, condition reports).
Team & Client Support: Directly assist practitioners with documentation (case notes, minutes) and promote a welcoming, safe environment for clients, including children and young people.
The Ideal Candidate will bring:
Exceptional Administrative & Organisational Skills: You possess strong organisational skills, are proficient in record-keeping, data entry, and document preparation, and can effectively manage competing priorities while maintaining attention to detail and accuracy.
Effective & Sensitive Communicator: You can communicate clearly, actively listen, and build collaborative working relationships with clients, internal teams, and external stakeholders professionally and sensitively.
Resilience and Problem-Solving: You demonstrate resilience by handling challenging situations constructively, adopting a solution-focused approach, and applying critical thinking to develop practical solutions.
A Commitment to Client Service: You are committed to providing client-focused services in line with policies and guidelines, underpinned by an understanding of the drivers, dynamics, and impacts of family violence.
Valid Victorian Driver's Licence |Working with Children Check |Police Check
Minimum Diploma of Community Services or other appropriate tertiary qualification/s and experience appropriate to the field (refer to Position Description).
Benefits of working at Quantum:
Location – Morwell and Sale
Job Security – 1EFT (38 Hours) | fixed term 12 months
Salary – SCHADS Award Level 4| $88,090 P/A| + Superannuation | Annual indexation | Portable long service leave | Leave opportunities.
Personal Growth | Training & professional development | Supervision & support
Promotional opportunities within the Organisation.