SUMMARY: Responsible for attending to and accommodating Casino player needs pertaining to Players Club enrollment and subsequent transactions while extending excellent Guest service.
Essential Responsibilities and Duties: (Specific areas of responsibility including, but not limited to)
* Facilitates Players Club duties in a proficient and professional manner.
* Monitors slot tracking system to identify and enroll new Players Club members.
* Ensures Player enrollment and processing is handled accurately, efficiently and professionally.
* Meets department goals and quotas set by department Manager.
* Maintains a constant awareness of all Casino services, promotions and events.
* Facilitates weekly slot tournaments.
* Responsible for onsite operations of bus program including the greeting, checking in/out of Guests and paperwork.
* Assists Casino Hosts including comps and Hotel/RV Park reservations.
* Assists with special events and slot/kiosk promotions.
* Presents a positive attitude to all Casino Guests.
* Interacts with Guests using highest level of Guest service skills.
* Responds to Guest inquiries through varied means of both written and oral communication.
* Performs other duties as assigned.
Mandatory Requirements
* Must be at least 21 years old.
* High school diploma, G.E.D. or equivalent highly preferred.
* Must complete and maintain Title 31 training.
* Must have prior Guest service experience, casino experience preferred.
* Must possess a level of computer literacy and the ability to learn new programs.
* Must be able to efficiently perform data entry using a computer keyboard.
* Must possess excellent communications skills.
* Must be able to keep up with a fast-paced, 24-hour atmosphere and work under pressure.
* Must be able to travel with overnight stays required.
* Must be able to pass a mandatory drug test.
* Must be able to obtain a valid gaming license
* Must provide evidence of employment eligibility in the U.S.
* Must be able to communicate proficiently in English.
Physical Demands
* Must be physically able to perform all job requirements.
* Must be able to lift 25 pounds and occasionally more with assistance.
Work Environment
* Must be able to work in a non-smoke free environment.
* Must be able to work in a noisy environment.
* Must be able to work all shifts, weekends, holidays, and special events.