6 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Direct message the job poster from Green Light WorldwideLocal Capabilities + Global Delivery = Quality IT Solutions.Initial three (3) month contract engagementImmediate StartAbout the company:Green Light is one of Australia's most successful and fastest-growing IT services businesses. We offer a wide range of IT services in Security, infrastructure, and Systems Integration to a diverse customer base throughout Australia, New Zealand, SE Asia, and Europe.About the engagement:Green Light is seeking an Onsite Support Engineer to join our WA consulting team. Candidates should have excellent communication skills and a passion for assisting with IT-related queries.Responsibilities:Provide high-quality customer service to end users during all communications, including initial contact.Detect and record incidents/service requests following the Service Desk Script and Call Logging procedures.Provide 1st/2nd level support for reported incidents and service requests.Attempt to resolve all incidents and requests within ten minutes using technical knowledge, knowledge base articles, procedures, and scripted questions.Escalate incidents and requests to 2nd level resolver groups or third-party providers as appropriate.Maintain ongoing contact with end users to manage expectations and requirements until resolution.Meet contractual service level targets for all incidents and requests.Close incidents and requests upon resolution following defined processes.Perform additional duties as assigned by the Team Leader.Requirements:Bachelor's degree in computer science, information systems, or similar.Minimum two years' experience in IT support and performance analysis roles.Current knowledge of computer hardware and software.Experience troubleshooting Windows 10 on desktops and laptops.Onsite point of contact for issues related to desktops, peripherals, Windows 10, AD, network devices, printers, IP phones, software, Office 365, Android, and iOS devices.Proficiency with CRM and task management software.Strong analytical and problem-solving skills.Excellent communication, collaboration, and interpersonal skills.Good organizational and time management abilities.How to Apply:Click APPLY or contact John, Resource Manager, for a confidential discussion with Green Light Worldwide.Seniority levelAssociateEmployment typeContractJob functionInformation TechnologyIndustriesIT Services and IT ConsultingReferrals increase your chances of interviewing at Green Light Worldwide by 2x.Get notified about new IT Support Analyst jobs in Perth, Western Australia, Australia.LocationsHarrisdale and Baldivis, Western Australia, AustraliaThis job posting is active and accepting applications.
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