Marina Operations / Customer Service Administrator
Full Time | Monday – Friday | 7am-3:30pm
About the Role
The Boat Works is seeking a highly organised and customer-focused Marina Berth / Customer Service Administrator to be the first point of contact for vessel owners, captains, crew, and contractors. This role is central to ensuring seamless day-to-day marina berth & boatyard operations while delivering a premium customer experience across the facility.
Key Responsibilities
· Manage all front-of-house enquiries, bookings, and customer interactions (phone, email, in-person)
· Coordinate marina berth arrivals, departures, in-water berthing, and haul-out scheduling
· Liaise with onsite trades, contractors, captains, and vessel owners to ensure seamless operations
· Maintain accurate records, invoicing, daily logs, and administrative systems
· Conduct utilities and meter reading checks and audits
· Work collaboratively with shipyard and office teams to manage bookings and workflow
· Deliver high-level customer service and clear communication to all stakeholders
· Uphold The Boat Works’ standards across presentation, service, and operations
About You
· Marina berth skills and knowledge is essential for the role
· Highly organised with strong administrative capability
· Exceptional customer service and clear communication skills
· Able to multitask and perform under pressure in a fast-paced marine environment
· Professional, proactive, and solutions-focused approach
· Confident using booking systems and Microsoft Office
· Practical marine experience, including vessel handling, mooring, and line work
· Previous experience in a marina, boatyard, or service-based industry (preferred)
· Strong interpersonal skills with a polished and professional presentation
· Flexible and adaptable to meet operational demands and varying hours
Why Join The Boat Works
* Work within Australia’s leading marine facility
* Be part of a dynamic, industry-leading team
* Exposure to a diverse range of vessels, projects, and marine services
* Supportive, fast-paced and professional environment
Access to excellent facilities including on-site parking, supportive team in a family-owned business.
The opportunity to work within a dynamic working environment makes this role an
attractive option for the right person.
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