AI Job Summary
* Lead complex OOHC or human services programs.
* Strong knowledge of compliance frameworks (e.g., HSQF) and auditing/client file audits.
* Proven leadership, mentoring, and team development skills.
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Role Type On-site • Permanent • Full-time • Mid-level Manager Description
About the Organisation
Strive Community Care is dedicated to providing intensive therapeutic support and mentoring for vulnerable children and young people. We operate under a “best interest of the child” framework, valuing strengths-based approaches, cultural competence, and the creation of nurturing, home-like environments.
Position Summary
The Regional Service Manager provides high-level leadership and oversight to a cluster of Out of Home Care (OOHC) services. The role supervises Therapeutic Care Managers (TCMs) to ensure the delivery of trauma-informed, culturally safe, and therapeutic care.
This position acts as a critical bridge between regional strategy and service delivery, providing senior management support and participating in a secondary on-call roster.
Key Relationships
Internal
* Regional Managers
* Care Services Manager
* Therapeutic Care Managers
* People & Culture Team
* Quality & Safeguarding Team
External
* Department of Child Safety
* Youth Justice
* Queensland Health
* Local Community Service Providers
Key Responsibilities
* Oversee OOHC services to ensure alignment with trauma-informed practices, legislation, and organisational policies
* Supervise, mentor, and conduct performance reviews for Therapeutic Care Managers
* Oversee rostering and ensure compliance with SCHADS Award requirements
* Audit client files and documentation to ensure compliance with legislation and standards
* Maintain strong stakeholder relationships to support case planning and service delivery
* Lead service reviews and continuous improvement initiatives
* Manage regional budgets, including staffing and operational costs
* Lead recruitment, onboarding, and training of new staff
* Support regional growth and establishment of new residential services
* Participate in a rotating Second On-Call roster, providing after-hours leadership support
Qualifications and Experience
Essential
* Degree in Social Science or related field (or equivalent experience with relevant Diploma)
* Significant experience in staff management within residential care or human services
* Current Blue Card, Yellow Card, First Aid Certificate, and Driver’s Licence
* National Criminal History Check and Health Declaration
Desirable
* Experience in program design and service review
* Understanding of contract management and compliance
* Strong knowledge of trauma-informed care and child development
Selection Criteria
* Demonstrated ability to lead complex OOHC or human services programs
* Strong knowledge of compliance frameworks (e.g., HSQF) and auditing processes
* Proven leadership, mentoring, and team development skills
* Strong crisis management and decision-making ability
* Ability to build and maintain stakeholder relationships
* Experience in service improvement and evidence-based practice
* Capacity to operate at a senior leadership level and manage competing priorities
* Commitment to culturally safe practice with Aboriginal and Torres Strait Islander communities
Terms and Conditions
* Full-time position (1.0 FTE)
* Remuneration in accordance with SCHADS Award
* Participation in 24/7 On-Call roster (Second On-Call)
* Frequent regional travel required
* Flexible working hours required