Overview
Customer Success Manager – $1M+ Portfolio | Fully Remote (East Coast Australia) | NFP tech
We’re looking for a driven and relationship-focused Customer Success Manager to take ownership of a portfolio valued at over USD $1M. In this role, you’ll be the trusted partner for our customers, ensuring retention, driving product adoption, and identifying opportunities for expansion. This is a fully remote position, open to candidates based on the East Coast of Australia. You’ll join a purpose-driven, global SaaS company working with clients that are making a difference in the world.
What you’ll be doing
- Managing a portfolio of 80-100 high-value customers, building long-term relationships and ensuring ongoing success.
- Driving adoption and usage of the platform to deliver measurable value.
- Owning retention, renewals, and expansion opportunities across your accounts.
- Collaborating cross-functionally with Product, Engineering, Sales, and Marketing to ensure customer needs are met and issues resolved.
- Running onboarding, contract negotiations, and account reviews with professionalism and commercial acumen.
- Monitoring account health, spotting opportunities, and proactively driving growth within your portfolio.
About You
- You’re a natural relationship builder with strong commercial instincts. You love helping customers succeed but also know how to identify opportunities and close the loop when it comes to expansion.
- Proven experience in Customer Success and/or Account Management with retention and expansion targets.
- Comfortable managing a book of business and juggling multiple customer relationships.
- A sales-savvy mindset: able to spot opportunities, qualify prospects, and present solutions confidently.
- Excellent communicator with strong problem-solving and influencing skills.
- Highly organised and adaptable in a fast-paced, remote-first environment.
- Passion for working with nonprofit and purpose-driven customers is a big plus.
- Familiarity with tools like Salesforce, HubSpot, or Outreach would be advantageous.
What’s on Offer
- Fully remote role – work from anywhere on the East Coast of Australia.
- Chance to own a $1M+ portfolio and directly impact growth.
- Join a mission-driven SaaS company that supports global nonprofits.
- Collaborative, supportive, and innovative team environment.
Pay
Base pay range
A$80,000.00/yr - A$110,000.00/yr
Seniority level
- Mid-Senior level
Employment type
- Full-time
Industries
- Software Development
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