- ICT Help Desk Support
- NSW Government
- Hourly Rate: $60.00 - $80.00 + Super
- 8-Week Contract - Start ASAP
- Hybrid: Parramatta & WFH
- Jira Service Management (JSM)
The role:
Our government client is seeking short term support for a busy service desk, must have experience with Jira Service Management (JSM).
What you will be doing:
- Manage Jira Service Management (JSM) queues and oversee the flow of high-volume tickets.
- Assist the ICT support team with troubleshooting and resolving complex tickets.
- Engage with vendors to escalate and manage high-priority or specialist issues.
- Conduct root cause analysis on recurring incidents and recommend preventative measures.
Essential Experience:
- Hands-on experience with Jira Service Management, including queue management, SLAs, workflows, and ticket escalation.
- Robust troubleshooting skills and experience assisting with complex ICT incidents.
Additional:
If you would like to be considered for this role, please click apply and submit your resume preferably as a MS Word Doc.
For more information please contact Steffan Rees of Aurec Recruitment.
📌 Help Desk Officer
🏢 Aurec
📍 Parramatta