Canada Goose isn't like anything else. We've built something great, something special - an iconic lifestyle brand with an inspirational and authentic story. At the heart of it is our promise to inspire and enable all people to thrive in the world outside. To Live in the Open. At Canada Goose, you're part of a movement that belongs to something bigger. One that seeks out the restorative power of nature and is driven by a purpose to keep the planet cold and the people on it warm. We endure any condition, observe every detail, and are building a community that believes in living bravely and coming together to support game-changing people.
Here, opportunities are everywhere - to try something new, to learn, to do meaningful and impactful work, and they're yours for the taking.
ROLE IN A NUTSHELL
We are seeking experienced luxury lifestyle retailers to join the Canada Goose team in Chadstone on a Full Time or Casual permanent basis.
The Brand Ambassador, Experience role is accountable for creating and providing an outstanding guest experience that exemplifies the authenticity of Canada Goose. Assist in the execution of the plans and strategies developed by the Store management team. Execute store functions relating to operational efficiency that impact the overall quality of the guest experience. Ensure excellence in all areas and maintain Canada Goose's expectations of quality and authenticity.
We are also looking for a Lead Brand Ambassador role in store for a senior retailer.
WHAT YOU'LL BE DOING
* Contribute to the store's overall target by achieving productivity standards
* Achieve or exceed personal sales targets that may vary depending on seasonality
* Contribute to a positive store environment through effective communication, teamwork, and partnership with brand ambassadors and the store management team
* Attend and participate in all store meetings, events, and product knowledge sessions
* Demonstrate values and behaviours consistent with Canada Goose's culture
* Compliant with store operating procedures to minimize store shrink
* Handle all Point of Sale (POS) transactions in compliance with company standards
* Ensure overall accuracy in inventory and proper organisation and care of Canada Goose's products
ABOUT YOU
* Previous retail experience in a customer focused environment is preferred
* Demonstrates Canada Goose's values of passion, relentlessness, entrepreneurship, and authenticity
* Proven record of successful sales performance
* Experience working with affluent and luxury brands is an asset
* High-volume traffic experience is an asset
* Ability to stand for long periods of time and flexible to work retail hours (standard, peak and holiday)
* Strong organizational skills and keen attention to detail
* Ability to work efficiently in a fast-paced and team-oriented environment
* Good understanding of inventory management and point of sale systems
* Excellent communication and interpersonal skills
* Self motivated, able to work independently and know when to seek guidance
* Basic skills in Microsoft Office, specifically, Word and Excel
* Good command of English
* Fluent in Mandarin will be an advantage
JUST SOME PERKS WE OFFER
* A company built on Canadian roots and heritage, supported by an Australian retail icon
* Commission structure
* Uniform
* Extensive training on culture, values, product & operations
* Recognise and be recognised by your peers with Canada Goose's rewards programs
* Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
* A rare opportunity to take a place in a team bringing a global luxury brand to the Australian market
* Access to Brand Collective business discounts, including up to 50% off at other global retail icons such as Reebok, Superdry, Replay and many more!
READY TO MAKE AN IMPACT?
At Canada Goose, we believe that belonging goes beyond mere inclusion. It's about being part of a community that values, supports, and empowers you. We thrive when we can be our authentic selves. Our community is built on empathy and the understanding that every individual's experience is unique, and every voice is important. We also recognize that communities are ever evolving, and that our work is never done. At Canada Goose, belonging is more than just an ideal—it's the key to unlocking our collective potential, taking us further together.
ABOUT BRAND COLLECTIVE
Brand Collective is one of Australia's most prominent apparel, footwear & sport groups, operating our omnichannel offer across 300+ stores with over 3,000 team members, a comprehensive online business and an extensive wholesale network. Our portfolio ranges from iconic heritage to timeless contemporary, from street culture to considered craftsmanship, and from private label to international luxury fashion brands. We bring brands to life!
At Brand Collective our customers come from all walks of life, and so do we! We value diversity and inclusion in all forms, thus hire based on capability and performance. If you feel like your skills align with the role and company culture, apply today to bring brands to life!
Please note: at this time, Brand Collective are not seeking recruitment agency support for this role, and will not be liable for any unsolicited candidate profiles or associated fees. We encourage applicants to apply directly to this posting if they would like to be considered for this opportunity. The advertising of this role may close earlier than the listed date, and we encourage applicants to apply early.
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