**Description**:
**Key Responsibilities**:
- Providing consulting and business analysis services to clients
- Delivering implementation and training services to clients and internal stakeholders
- Scoping, designing and delivering bespoke custom solutions
- Installing and configuring business process improvement solutions in consultation with clients
- Identifying and recommending service, product and solution improvements
- Highlighting any risks and proposing solutions to mitigate those risks
- Developing and maintaining standard packages and modules
- Creating and maintaining internal and external facing support documentation
- Providing L3 support for escalated Helpline tickets within agreed SLAs
- Assisting the pre-sales process by providing customised demonstrations, as required
- Ensuring consistent adherence to practice management tools and methodologies
**Skills, Knowledge & Expertise**:
- Tertiary qualifications in Business Information Systems, Computer Science (related discipline) or equivalent experience
- Technical competency in writing and refactoring code required (Python and SQL highly regarded)
- Experience within a professional services environment, an advantage
- Experience with legal, accounting and/or document management software, preferred
- Experience as an Analyst, Consultant, Precedent Developer or Report Writer, preferred
- High proficiency in the MS Office suite of products, particularly Word, Outlook and Excel
- Strong written and verbal communication skills with the ability to present to Executive level
- Highly organised with good time management skills
- Ability to manage the competing demands of working on multiple projects and tasks
- Ability to manage varying client demands and personalities, with professionalism and composure
- Team player with the ability to collaborate across diverse functional groups and geographies
**Job Benefits**:
At Dye & Durham we strive to be visionaries As a leader in our field, we ensure our employees are ready for the next challenge in their journey with us by offering a range of learning and career opportunities through mobility and learning. We offer a host of benefits including 5 additional personal leave days, discounted health insurance, wellness programs, and paid days off to move house or volunteer for your favourite charity.
**About Dye & Durham**:
Dye & Durham is a global leader in legal technology. The company's three categories of integrated solutions - practice management, data insights and due diligence, and client onboarding - give solicitors the essential tools they need to run their firms, from client acquisition to case management and legal accounting, and everything in between.
Trusted by thousands of legal practitioners globally, Dye & Durham helps law firms achieve more growth with less effort.