About the job
Role: Senior Service Manager Expert - (EL2 Level)
Client: Department of Defence
Location of work:
Canberra
Length of contract :
12 months
Contract extensions:
24 months extension (two extensions of twelve months each)
Security clearance:
Negative Vetting Level 2 security clearance
Key duties and responsibilities:
• Sets the organisation's policy for the management of change in live services and test environments.
• Ensures effective control and treatment of risk.
• Leads the development of new and improved practices for change control.
• Measures and monitors adherence to standards and ensures consistent execution of the process across the organisation.
• Shapes and directs the organisation's incident management strategy: Establishes policies and standards for incident management aligned with organisational goals.
•Provides advice and product that achieves effective leadership during major incidents, coordinating cross-functional teams and external partners. Makes high-level decisions to minimise impact and ensure swift recovery.
• Leads the development of organisational capabilities for incident management. Promotes organisational collaboration and ensures that incident management processes are understood and adopted across the organisation.
• Collates information and creates reports and insights to support strategy management processes.
• Ensures all stakeholders are aware of the strategic management approach and timetables. Provides support and guidance to help stakeholders adhere to the approach.
• Develops and communicates plans to drive forward the strategy and related change planning.
• Contributes to the development of policies, standards and guidelines for strategy development and planning.
• Identify risks and opportunities and take account of these in planning, decision making and priority setting.