This comprehensive role description outlines the responsibilities and requirements for a dynamic leader within a home modification business.
Project management, compliance, and customer-focused approaches are key to success in this position.
The ideal candidate will possess strong leadership skills, effective communication abilities, and the capacity to navigate high-pressure environments while maintaining professionalism.
Key Responsibilities
1. Ownership of the national CRM platform for provider management and trade network oversight.
2. Ensure providers meet Allianz KPIs for timeframes and quality through vendor integrity screening and contract management via Salesforce.
3. Manage stock supply and compliance with ISO frameworks.
4. Implement processes to mitigate risks in complex customer cases and manage WH&S requirements for contractors and providers.
Profile Key Requirements
Qualifications and Experience
* Tertiary qualification in management or relevant field.
* 5+ years in leadership within People Care or Assistance environments.
* Experience in project management and home modification.
Skills And Attributes
* Strong decision-making, problem-solving, and communication skills.
* Ability to manage teams effectively and retain key staff.
* Professionalism and ability to work under pressure.
* Ability to work autonomously and collaboratively.