Ready to put your sales drive and customer-first mindset into high gear? This is an exciting opportunity to join a dynamic and growing dealership where you'll play a pivotal role in maximising revenue, enhancing the customer experience and building long-term client relationships. As our Dealer Co-ordinator / Lifestyle Consultant, you'll work closely with sales and leadership teams to deliver tailored aftermarket solutions, exceed performance targets and be a true ambassador for the brand—combining commercial acumen with exceptional service to make every customer journey memorable.
Basic Functions
* Maintaining a high knowledge level about the manufacturer(s) products and vehicles
* Handling telephone queries
* Ordering product for guests
* Understanding cost, benefit reasoning analysis among product range and communicating to clients
* Understanding our guests' objectives, buying criteria and decision-making processes and forming long term business partnerships in order to leverage future transactions/purchases
* Liaising with Vehicle Sales Managers to arrange appropriate training for sales staff
* Assisting with the preparation of product delivery to ensure that the extras or options are included
* Updating daily activity log
* Setting departmental goals and activities designed to further those goals
Specific Responsibilities
Customer Satisfaction
1. Attending to customer complaints, ensuring a high level of customer satisfaction
2. Visiting key clients on a regular basis to maintain and further develop relationships
3. Analysing all suggestions and complaints from customers and providing prompt and fair adjustments where necessary as advised by departmental managers
4. Continuously monitoring customer service quality and developing systems to correct and improve performance where necessary
5. Helping other departments in whatever way you can to assist in customer satisfaction
6. Achieving and exceeding the Manufacturer's CS expectations
* Creating the annual dealership sales forecasts by estimating total sales, gross and operating profits as well as expenses for the Lifestyle department
* Ensure daily DOC is completed and attend and contribute to weekly DOC meetings
* Meeting with vehicle sales managers to plan and implement objectives for achieving sales and gross profits
* Meeting with the dealership's Managing Director/Dealer Principal to review departmental performance
* Analysing and eliminating practices that waste supplies, space and time and providing feedback through meetings with the respective managers
General
* Coordinate and conduct weekly sales meetings in conjunction with the relevant Department Managers
* In conjunction with the IT Manager, compare, identify and implement appropriate technology (e.g., ERA showroom) to suit the needs of the relevant departments
* Develop a 5-year business plan for the Lifestyle department, tracking and reviewing on a regular basis, and amending when necessary
* Set and review monthly and quarterly sales objectives
* Maintain suitable working conditions by ensuring safety standards adhered to and clean premises and surrounds
* Promote the dealership and be an ambassador of the dealership
Personnel
* Ensure that substitute staff are familiar with department operations and company policies (including WHS procedures)
Marketing and Advertising
* Overseeing standards for displaying and merchandising new vehicles as well as reviewing and approving all promotions before they are finalised
* Working directly with the Managing Director/Dealer Principal and Marketing Manager on making recommendations on both short and long-range advertising plans and sales promotions
* Seeking and providing market and competitor information for evaluation
* Providing sales staff with information that will create new business
* In conjunction with Marketing Manager, contributing to and assisting with the development of the annual and monthly marketing budgets
Skills & Experience
* Minimum 2 years' experience in a similar role in the automotive industry or in a sales or customer service based role
* Excellent verbal and written communication skills
* Ability to build effective relationships with customers resulting in sales
* Ambition to succeed and highly motivated
* Ability to profile customer needs
* Ability to negotiate and resolve conflict in a commercial environment
* Concern for the quality of one's own work, other workers and the organisation as a whole
* Ability to listen to the customer, emphasise and provide appropriate solutions to achieve a satisfactory resultAbility to use logical skills for the analysis of information
* A methodical, disciplined, process driven approach to work
* An ability to communicate effectively with a variety of people (internal and external)
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