Business Support Services Lead
* * Port Hedland, Western Australia. Residential Position * *
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Who is Pilbara Pressure Force?
We are the Northwest's leading commercial and pressure cleaning company, providing industry‑leading cleaning solutions. Driven by our desire to be simply excellent at what we do and renowned for exceptional service, Pilbara Pressure Force is growing, securing several multi‑year contracts with major clients. So, it's a great time to join
We prioritise strong relationships and because of this, our people are incredibly happy and commit to Pilbara Pressure Force for the long term
Located in Port Hedland, 1700km north of Perth, WA and beautifully placed along the Pilbara Coast, we get to experience a coastal residential lifestyle here which is unique and special.
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The Job
You must be willing to live residentially in Port Hedland to apply.
We're looking for a highly motivated and experienced Business Support Services Lead to lead PPF's corporate, HR, WHS and compliance functions. This is a pivotal role where you'll be the operational heartbeat of our business, creating and owning processes, coordinating resources, training leaders, and ensuring compliance across the organisation.
Your mission? To deliver corporate excellence and embed practical frameworks that scale with our growth plans. You'll empower leaders to remove barriers so frontline teams can deliver exceptional service every day. Empowerment will also need to be supported by accountability and consistency
If you're not already an HR or WHS expert, that's okay, what matters is a genuine desire to develop in these areas as this commitment to develop in those critical areas is non-negotiable.
Key responsibilities include:
* Provide leadership to employees and external consultants to drive company initiatives.
* Oversee the full employee lifecycle from recruitment and onboarding through to performance management, development, and offboarding.
* Champion training and development: maintain registers, schedule compliance training, and support career pathways.
* Design and implement policies, SWIs, and systems; keep documentation current and audit ready.
* Ensure compliance through our systems: licences, checks, inductions, certifications, and audit preparation.
* Plan and deliver events, inductions, toolbox talks, and other engagement and recognition programs.
* Champion the embedding of new systems including our HRIS, LMS and POS systems; effectively establishing them to ensure the production of accurate reports for informed decision making.
* Coordinate vendor and client onboarding, verifying compliance and site requirements. Identifying opportunities to partner with providers or streamline customer onboarding requirements to ensure value-add opportunities are maximised.
* Manage external consultants (legal, IR, WHS, environmental, financial) for specialist advice however understanding that the operational day-to-day decision making will sit with you.
Our operations run 7 days a week. While we support your right to disconnect, occasional after-hours availability may be required for urgent matters.
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You
We're looking for someone who thrives in a fast‑paced, dynamic environment and loves making things happen. You're confident, proactive, and not afraid to take ownership, even when processes aren't fully mapped out.
You'll be a role model for great leadership, building capability across the business through coaching and collaboration. Your ability to stay calm under pressure, juggle competing priorities, and close the loop on tasks will set you apart.
What we value:
* A natural problem solver who can think on their feet and make sound decisions.
* Strong leadership presence with the ability to influence and inspire others.
* Exceptional attention to detail and reliability: Your work will set the standard.
* Professional maturity and resilience to navigate challenges with confidence.
* A genuine passion for people, process, and continuous improvement.
If you're ready to lead with impact and help shape the future of PPF, we'd love to hear from you
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To be successful in the role, you will need to have:
* Minimum 5 years' experience in a senior Administration, HR, Safety or Compliance position.
* Proven success establishing and embedding policies, SWIs and compliance frameworks.
* Experience leading recruitment, onboarding, inductions, performance and training programs.
* Demonstrated ability to manage audit readiness, maintain registers, and produce accurate reporting.
* A natural ability to build strong stakeholder relationships, create internal engagement, demonstrate quality written communication, and a growth-mindset, open to feedback and continuous‑improvement.
* Valid Australian work rights (DAMA sponsorship may be considered once suitability is proven).
* Driver's licence is essential.
* The ability to pass standard pre‑employment checks including Police clearance (or willingness to obtain) .
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The Benefits
Pilbara Pressure Force offers its employees a fantastic work environment with a real purpose led and family‑like culture. Our employees enjoy:
* Permanent employment: Job security with multi‑year contracts awarded.
* Flexible work hours: All availability (hours) will be considered. Remote work is not supported for this crucial position unfortunately.
* Pool vehicles, uniforms and industry‑leading equipment supplied.
* Future opportunity to travel or relocate - We aspire to servicing the entire Northwest coast and regional communities. We will be setting up branches to support this
* Performance rewards, training and individual development plans.
* Excellent remuneration and housing support.
* Potential relocation support for the right candidate.
* DAMA Sponsorship opportunity depending on requirements and the candidate.
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Apply Now
To apply, please send your resume to Lana Thomas, Your application must confirm that you are residentially living in Port Hedland or have intentions to relocate with accommodation and cost of living constraints already researched. Please note we will commence shortlisting candidates immediately. Aboriginal and Torres Strait Islander applicants are encouraged to apply.
NOTE: This position is residentially located in Port Hedland.