Market Salary + Employee Share Purchase Program
Case Manager – Personal Injury – Hobart, TasmaniaAbout the role
The purpose of this role is to manage a portfolio of claims from inception to finalisation within the framework of the legislation. You will maintain a focus on strategic collaboration and deliver high quality claims management services to achieve return to work and recovery outcomes for our customers, while adhering to service standards and compliance requirements.
You will be responsible for
* Proactively manage claims within delegated authority to achieve the most cost‐effective outcomes, identifying and managing return to work barriers on individual claims.
* Ensure customer service standards are maintained and take responsibility for prompt resolution of enquiries.
* Build effective working relationships with customers and a variety of key stakeholders including legal representatives, medical professionals and rehabilitation providers to drive successful outcomes.
* Maintain regular contact with customers and other stakeholders, ensuring they are consulted as part of the claims management process and informed of all key claim developments.
* Make key liability decisions, gather information and conduct investigations, assess claims for reasonable and necessary treatment and rehabilitation requirements.
* Actively contribute to the achievement of business targets and participate in departmental projects as required.
* Maintain and improve technical knowledge across all facets of claims management.
* Keep up to date with legislative amendments and their practical application.
About you
* Experience in a claims/customer service role, ideally within the insurance industry and/or with knowledge of allied health.
* Demonstrated enthusiasm and ability to deliver high quality services and positive customer experiences.
* Evidence of technical proficiency with systems, software, databases, reporting and communication tools.
* Ability to plan and prioritise effectively, organise tasks and manage competing resources and demands.
* Ability to interpret legislation.
* Ability to recognise, avoid, manage and escalat e complaints to enable effective and timely resolution in accordance with organisational processes.
* Excellent verbal and written communication skills, capable of communicating with clarity, impact and influence.
* A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.
Benefits and perks
* Inclusive culture – supportive, open‐minded team focused on customer outcomes.
* Work‐life balance – flexible hybrid work arrangements and tailored workplace adjustments where possible.
* Career development – access mentoring, development and global mobility opportunities.
* Financial and well‐being perks – discounts on Allianz products, retail, tech and travel, plus financial wellness initiatives and the Employee Share Purchase Program.
EEO Statement
We therefore welcome applications regardless of ethnicity, cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
Adjustments and support
If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to for a confidential conversation.
#J-18808-Ljbffr