OverviewTechnical Support Engineer (Messaging Protection-MDO) role at Microsoft.
This position is part of the Customer Experience and Success (CE&S;) organization, within the Customer Service & Support (CSS) team, focused on delivering customer success and solving technical issues.
The role offers flexible work from home options up to 100%.
Microsoft's mission is to empower every person and every organization to achieve more.
We value respect, integrity, accountability, and inclusion.ResponsibilitiesResponse and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.Continuing Proficiency: You develop technical and professional proficiency to resolve customer issues through training and readiness.Product/Process Improvement: You identify potential product defects, escalate appropriately, and contribute to Microsoft product improvements.QualificationsRequired Qualifications:Bachelor's degree in Computer Science, IT, or related field AND 1+ years of technical support, technical consulting, or IT experienceOR 3+ years of technical support, technical consulting, or IT experienceOR equivalent experienceCyberDefender Mindset: A proactive, collaborative, and customer-centric approach to anticipate, prevent, and mitigate cybersecurity threats, shifting from reactive issue resolution to active partnership in safeguarding security.Preferred QualificationsChinese ProficiencyCertifications such as CISSP, CompTIA Security+, ISC2 CC, BTL1/2, GCIC/GCED, GSEC, PSAC, or equivalentCustomer Service Foundations or equivalent training/experienceAbility to communicate effectively with customer managers and executives on technical and business issuesOrganization, time management, project management, and negotiation skills3+ years of experience providing support for enterprise-level premier customersMessaging ProtectionExperience or working knowledge of FP/RN, phishing and antimalware2+ years of experience with Exchange or Office 365 (Exchange Online)Exposure to email threat protection technologies (phishing, malware detection, spam filtering, impersonation detection) preferredFamiliarity with Microsoft Defender for Office 365 features (Secure Links, Safe Attachments, quarantine policies) is a plusUnderstanding of mail flow, anti-spam/anti-phish policies, and ability to interpret message headers to investigate spam or phishingSecurity screening: Ability to meet Microsoft, customer, and/or government security screening requirements, including Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.Equal OpportunityMicrosoft is an equal opportunity employer.
Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by law.
If you need assistance and/or a reasonable accommodation during the application process, read more about requesting accommodations.
#J-18808-Ljbffr
📌 Technical Support Engineer (Messaging Protection-Mdo)
🏢 Microsoft
📍 Dubbo