MYtech Consulting Services is a growing IT service provider, providing services to public and private sector clients. We are seeking a skilled Junior UX Analyst for a 6 month fixed-term contract within NTG, UX Analyst supports the design and delivery of user centred digital products and services across DPS projects. Working under the guidance of senior UX practitioners, the role contributes to user research, analysis, and design activities within multidisciplinary teams.
Key Duties and Responsibilities
* Support and conduct user research activities: interviews, observations, workshops, surveys, and usability testing.
* Assist with planning research approaches appropriate to project scope, constraints, and user groups.
* Analyse research findings to identify context constraints, user needs, pain points, risks, and opportunities.
* Translate research findings into clear, actionable insights and evidence based recommendations.
* Create and maintain UX artefacts: personas, user journey maps, research summaries/checklists, research reports and supporting documentation.
* Contribute to projects life cycle activities as part of multidisciplinary teams: work closely with business analysts, developers, testers, change practitioners and other team members and stakeholders.
* Support the development, review, and refinement of wireframes, prototypes, and design concepts under guidance, using research findings and usability evidence.
* Assist with usability and accessibility testing activities and contribute to documenting outcomes and recommendations.
* Incorporate feedback from senior UX practitioners and stakeholders to iterate UX outputs.
* Support stakeholder engagement activities by clearly communicating key information.
* Maintain accurate, well-structured documentation in alignment with DPS frameworks and quality expectations.
Essential Skills and Experience
* Experience and skills working in digital projects or services.
* Demonstrated experience in information architecture design and content design.
* Ability to analyze qualitative and quantitative data, and synthesize findings into clear insights, documenting findings and decisions for traceability.
* Strengths in problem solving, communication and coordination.
* Well-developed written and verbal communication skills, with the ability to explain insights to technical and non-technical audiences.
* Strong critical thinking skills, with attention to detail and evidence based reasoning.
* Ability to work independently and collaboratively within multidisciplinary teams and contribute positively to shared outcomes.
* High level of interpersonal and organizational skills including ability to manage tasks, documentation, and competing priorities within deadlines.
* Proven stakeholder engagement, customer service and communication skills with the ability to interact effectively with people of diverse cultures.
Desirable Skills and Experience
* Experience working in a Government or complex service delivery environment.
* Capability across UX prototyping (Figma or similar) and supporting usability testing to improve customer experience.
* Understanding of accessibility, usability, and inclusive design, including awareness of WCAG requirements.
* Knowledge of digital project and collaboration tools such as Jira/Confluence/SharePoint and an active interest in AI and emerging technologies.
Clearance Requirements (mandatory)
* National Police Clearance
* PF166
* Working with Children (OCHRE)
If this sounds like you, APPLY NOW! We look foward to recieveing your application.