About ATSICHS Brisbane
ATSICHS Brisbane is a not-for‐profit community owned health and human services organisation delivering on the unique health and wellbeing needs of Aboriginal and Torres Strait Islander people in greater Brisbane and Logan. We pride ourselves on providing health and human services, our way – supporting our people and community in our commitment to create a flourishing future and lasting legacy for them and their families.
Description
As a key member of the ATSICHS Brisbane team, the Manager will oversee program operations, ensuring the delivery of client‐centred, family‐led, and culturally‐connected case management services. The Manager will guide the team in empowering families to identify their self‐determined goals, develop actionable plans, and strengthen kinship and community ties to improve outcomes for families and their communities.
Duties
* Develop and implement weekly data and operational systems to benchmark quality standards of staff practice interventions with clients and subsequent client outcome improvements.
* Create and implement bespoke solutions to improve individual staff efficiency, utilising the online ATSICHS Coaching App and the adult learning pedagogy framework to improve throughput efficiency targets.
* Collect, aggregate, cleanse and distribute monthly staff case‐management file audit data sets (quantitative and qualitative).
* Lead the delivery of client feedback and brief wellbeing measurement tools, disseminate the data, and build a practice culture of responsive client improvement.
* Lead direct intervention on high‐risk acute cases where life is threatened or irreversible organisational brand damage could occur. Problem‐solve immediate client crises based on high-level theoretical knowledge and risk‐management decision making.
* Complete the full cycle of monthly managerial requirements with all direct reports in the Mobnet system, including Two‐way Feedback Survey, Practice Supervision and Performance & Coaching.
* Ensure all staff complete the monthly Team Culture Survey (quantitative and qualitative) in Mobnet, using low scores to proactively respond to individual staff morale and work environment by creating unique solutions to overcome individual staff barriers.
* Lead direct influencing of key stakeholders (Child Safety, key community partners) to influence high‐level decision making and approvals that directly impact the quality of outcomes for families.
Benefits
* Base salary of $125,181 per annum (based on qualification and experience).
* 12% super and access to salary packaging (increases take‐home pay).
* Permanently full‐time position.
* Work for a leading Aboriginal and Torres Strait Islander community‐controlled organisation.
COVID‐19 Requirement
Immunisation history showing you have received two doses of a Covid‐19 vaccine is encouraged.
Skills and Experiences
Required
* Degree qualification + moderate experience: Bachelor's degree in a relevant social services field with at least 4 years case‐management experience in family support, child protection, youth support, housing or related field.
OR
* Diploma + high experience: Diploma in a relevant community/services field with at least 6 years in a case‐management role in family support, child protection, youth support, housing or related field.
AND
* Demonstrated ability to apply and critique child safety and social work theoretical frameworks of practice, implementing client interventions based on scaffolding client self‐awareness, agency, and empowered sustainable behaviour change interventions.
* Ability to critique and problem‐solve related legislative gray zones while managing organisational and child harm risks. Demonstrated ability to integrate knowledge across different business units, ensuring the fair treatment and voices of families are promoted while managing child harm risks.
* Demonstrated knowledge and experience in large team management, including directing staff workflow and client quality, leading and integrating corporate business functions across teams.
* Forward plan operational constraints, team culture, and forecast 18‐month operational change priorities.
* Ability to support staff in applying sound social service and child protection practice reasoning to influence stakeholders (Child Safety, schools, hospitals, etc.). Motivate a strong teamwork culture and sustain behaviour change by influencing others.
* Demonstrated ability to connect numerous internal ATSICHS programs and services to activate wrap‐around care for families, trading off and negotiating resources across the organisation and between teams to achieve client impact.
* Problem‐solve general operational policies with autonomous decision‐making to enact client impact, adhering to client risk, safety, and quality standards.
Additional Requirements
* National Police Certificate.
* Current Working with Children's Card (Blue Card) or eligibility to apply.
* Driver's licence.
* Evidence of work rights.
* Travel to work in the community on a regular basis.
How To Apply
If this sounds like you, please submit your application by following the links on the recruitment page. Applications will be assessed with interviews conducted as they are received, so do not delay in applying. Only successful applicants will be contacted.
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