Before you get started…Yes, we do have the BEST Team Member Travel Program with HUGE discounts on hotel rooms for our Team Members!
Why you’ll love working for Hilton!
* Access to the world’s best Team Member Travel Program with highly discounted rates
* Discounts of up to 25-50% on products and services in participating Hilton outlets
* Comprehensive training and support for your new role
* Access to Hilton University training, offering more than 3000 learning programs
* Extensive range of career development opportunities
What will you be doing?
As the Night Manager, you will be responsible for engaging with guests from arrival to departure, providing exceptional night-hour services and timely response to guest requests as the main point of contact in the hotel.
* Manage and take full responsibility for the hotel in the overnight hours
* Handle guest requests, inquiries and complaints
* Complete Night Audit duties
* Ensure all team members are prepared and well-informed to deliver guests an exceptional experience from check-in through check-out
* Maximise room occupancy and sales revenues through up-selling techniques that promote the hotel services and facilities
* Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
* Monitor Guest satisfaction reports and implement actions to improve results