This is a Online Customer Support Officer role with Brand Collective based in Melbourne, VIC, AU Brand Collective Role Seniority - junior More about the Online Customer Support Officer role at Brand Collective ABOUT BRAND COLLECTIVE Brand Collective is one of Australia's most prominent apparel, footwear & sport groups, operating our omnichannel offer across 300 stores with over 3,000 team members, a comprehensive online business and an extensive wholesale network. Our portfolio ranges from iconic heritage to timeless contemporary, from street culture to considered craftsmanship, and from private label to international luxury fashion brands. We bring brands to life! ROLE IN A NUTSHELL We are looking for an enthusiastic and motivated Customer Service Officer to join our tight knit Online Customer service team! This role will be responsible for ensuring all inbound customer enquiries are handled in a polite, timely and efficient manner. WHAT YOU’LL BE DOING Deliver amazing levels of service and assist customer with all inbound enquiries, via phone and email Identifying customer needs and provide product information Maintain a high level of professionalism and provide necessary follow-up to ensure customer satisfaction Collate valuable customer feedback, continuously innovate internal processes and work closely with store-based teams to ensure an excellent standard of product delivery and issue resolution Interact with the key stakeholder groups Drive a culture of positivity and enthusiasm ABOUT YOU Recent experience within a customer service role, administration or within retail or similar customer facing role Great communication skills, both written and verbal Attention to detail, can-do attitude, and ability to learn quickly The demonstrated ability to use your initiative to solve problems System experience & knowledge (Ap21, Gorgias or similar, are advantageous) JUST SOME PERKS WE OFFER Pet-friendly workspace - Yes, your furry friend can join you at work! Generous discounts - Up to 50% off top brands like Reebok, Superdry, and Elka Collective! Exclusive LK Group discounts - Treat yourself to savings at Daniel’s Donuts, Hommey, Snooze & more! Access to sample sales - Exclusive to Brand Collective team members only. Leave when it matters - Paid parental leave, volunteer leave. Novated leasing - Drive your dream car with ease. Loyalty rewards - We celebrate your milestones with generous service awards! Well-being matters - Free access to Mental Health Professionals through our Employee Assistance Program. READY TO MAKE AN IMPACT? If you're passionate about providing exceptional customer service, thrive in a fast-paced environment, and have the drive to make a real difference, we’d love to hear from you! Apply today to become a part of a dynamic team that values innovation, collaboration, and delivering outstanding support to our customers. Please note: at this time, Brand Collective are not seeking recruitment agency support for this role, and will not be liable for any unsolicited candidate profiles or associated fees. We encourage applicants to apply directly to this posting if they would like to be considered for this opportunity. The advertising of this role may close earlier than the listed date, and we encourage applicants to apply early. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Brand Collective team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Delivering exceptional service ️ Identifying customer needs Collating customer feedback Key Strengths Customer service experience ️ Communication skills Attention to detail System knowledge Why Brand Collective is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume. A Final Note: This is a role with Brand Collective not with Hatch.