Support Services Coordinator - Traralgon
As a vital member of our team, you will be responsible for delivering exceptional support across all aspects of care home operations. You will drive, own and continually adjust the 'enquiries to arrivals' process and pipeline, for potential residents at our facility.
You will be the key point of contact who meets and tours with prospective residents for the purpose of admission to our Care Home.
This is a Fixed term full time role.
The ideal candidate will have:
* A minimum of a Cert III in Business Administration or equivalent experience.
* Previous experience gained in a similar role.
* Intermediate to advanced skills across the MS Office Suite.
* Highly developed organisation and time management skills.
* The ability to solve problems independently.
* Excellent communication and interpersonal skills.
* An understanding of Resident Rights, Aged Care Accreditation Standards and Outcomes.
Key Responsibilities:
* Responsible for driving occupancy through the execution of local area marketing and admission activities and acting as a trusted single point of contact for current and future residents, family members and other lead source generators.
* Management of resident administration including enquiries, admissions and maintaining occupancy targets.
* Providing prospective residents and loved ones with a warm, welcoming, and informative introduction to the Care Home by being the key lead in handling enquiries and coordinating admissions.
* General administration including document control, filing in line with Accreditation Agency Standards, customer service, reception etc.
* Implementation of organisational initiatives and community events as directed by the General Manager or Corporate Head Office.
* You be responsible for manning the main reception desk and other tasks as directed by the General Manager.
Benefits:
* Discounts on Health Insurance, Home, Contents and Landlord Insurance, Car Insurance, Travel Insurance, Pet Insurance.
* VIVA - our employee wellbeing program - live healthier and happier – see more about Why we work at Bupa; We've got your back. We support our people to be the best version of themselves, physically and mentally, so they can be the best support for our customers.
* Career development; You'll have a real say in shaping the future direction of the business and your own career because we believe that when you grow, Bupa grows.
* Access to world-class training and professional development - supported by our quality education team and expert clinicians with a commitment to clinical excellence.
* Comprehensive induction and buddy program - we set you up for success from the outset and ease you into your new role with support.
* Be recognised and rewarded - Bupa Love Reward & Recognition Program ensures that the gratitude of our residents and their families is passed on to staff who deserve it.
About Us:
We are one of Australia's largest private providers of residential aged care with over 65 homes and caring for more than 6,000 residents. Our goal is for our name to be synonymous with the highest quality aged care services in the country.
Our passionate team are committed to making a positive difference in the lives of our residents every day. Our homes are led by a General Manager, with Clinical Managers (Registered Nurses) to oversee our residents' medical care. Every Bupa home has access to a Registered Nurse 24-hours a day, and they are supported by a multidisciplinary care team. Some of our homes also employ an in-house General Practitioner (GP) to provide our residents with personalised and easy to access medical care.
Our teams have completed 'Person-First' training, which is of particular benefit to our residents who are living with dementia. The 'Person-First' approach means our residents individuality is important to us and care is tailored to suit their personal needs and preferences.
At Bupa, we offer the full range of care, including respite and specialist dementia care. We currently have over 65 homes around Australia and counting. Our dedicated teams have a deep understanding of the importance of person-centred care and are committed to providing high-quality services that make a positive impact on the lives of our residents.