PharmaCann is committed to providing pharmacists and pharmacies in Australia access to a streamlined central distribution network for premium pharmaceutical products. We prioritize efficiency and quality, ensuring reliable delivery and service across the industry. Our mission is to support pharmacies with superior solutions to better serve their communities. Located in Gold Coast, QLD, we aim to contribute to the ongoing success of the healthcare supply chain.
Role Description
We are seeking a hands‑on and highly organised Warehouse Supervisor to oversee the day‑to‑day operations of our small but busy warehouse. This role is responsible for leading the warehouse team, maintaining accurate inventory control, coordinating logistics, and ensuring all warehouse processes run efficiently, safely, and in compliance with company standards.
Reporting directly to the Managing Director, the Warehouse Supervisor plays a key role in operational performance, customer satisfaction, and continuous improvement.
Key Responsibilities
* Lead, train, and supervise warehouse staff, ensuring tasks are completed accurately and on time
* Allocate daily workloads and manage workflow to meet dispatch and receiving deadlines
* Ensure team members follow all operational procedures, safety requirements, and quality standards
* Provide backup support across warehouse functions, as required
2. Inventory Management
* Oversee the receiving, storage, and dispatch of all goods
* Accurately process inward freight, including shipments from international suppliers
* Coordinate with freight forwarders and overseas suppliers regarding deliveries
* Maintain accurate stock records across inventory systems (e.g. Datapel, Xero, Wix)
* Conduct regular stocktakes, investigate discrepancies, and process stock adjustments
* Manage customer returns, assess stock condition, update inventory, and communicate outcomes
* Monitor inventory levels against established targets (min/max, safety stock) and identify potential stock‑outs or excess inventory.
* Maintain and document product quality samples
* Process and track purchase orders (POs) for new stock, ensuring timely delivery from suppliers.
* Organise and manage all incoming and outgoing deliveries
* Liaise with freight companies, drivers, local carriers, and suppliers
* Coordinate with freight forwarders and logistics providers for inbound shipments, including documentation and customs clearance where applicable.
* Monitor B2C deliveries and follow up on delays or delivery issues
* Work with carriers to identify and implement cost‑saving initiatives
4. Process, Compliance & Continuous Improvement
* Ensure warehouse operations comply with company policies and relevant legal requirements
* Maintain accurate documentation including inventory logs and receiving paperwork
* Review, update, and improve Standard Operating Procedures (SOPs)
* Identify inefficiencies and recommend process improvements to improve accuracy, productivity, and service levels
5. Quality Control & Safety
* Inspect goods for damage, shortages, or inaccuracies
* Ensure warehouse, receiving, and dispatch areas are clean, safe, and well organised
* Report quality or safety issues and follow through to resolution
6. Performance Monitoring & Reporting
* Track and report on key performance indicators including:
* Order accuracy
* Staff productivity
* Provide regular operational updates and reports to the Managing Director
Skills, Experience & Requirements
* Proven experience in warehouse operations, supervision, or logistics
* Strong inventory management and organisational skills
* Experience using inventory or ERP systems (e.g. Datapel, Xero, Wix or similar)
* Strong communication and problem‑solving skills
* Ability to work on your feet and perform manual handling tasks (standing, bending, lifting)
* A proactive, hands‑on approach with attention to detail
Seniority level
* Mid‑Senior level
Employment type
* Full‑time
Job function
* Management and Manufacturing
Industries
* Pharmaceutical Manufacturing
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