Senior product manager - loyalty

SEEK's portfolio of diverse businessesmake a positive impacton a truly global scale. Our purpose is to help people live more fulfilling and productive working lives and help organisations succeed. We create world-class technology solutions toconnect more people to relevantemployment, education, small businessandvolunteer opportunities. Wehavea cultureofhigh-performancein our workplaces andcelebrate the diversity ofour employeeswhocontribute to thesuccess of our organisation.

SEEK's purpose is at the centre of everything we do. Our SEEK, which defines the way we work, is all about what makes us unique and a little bit different. Passion, Team, Delivery and Future are our principles that drive innovation and creativity. SEEK strives to support employee wellbeing by providing an amazing experience at work which led us to being named AFR BOSS Top 10 Best Places to work in technology for the fourth year in a row. We are proud to work in an environment that's inclusive where everyone's unique ideas, experiences and perspectives are valued.

Our award-winning head office in Cremorne (just a 4 min walk from Richmond station) provides an exceptional space to collaborate with colleagues. The building provides sweeping views of the city, a games area, sit and stand desks at every workstation, modern end-of-trip facilities and Thursday night drinks which gives our people an opportunity to connect in a social setting.

The Senior Product Manager - Loyalty will define and deliver the non-job-ad value and loyalty experiences that deepen relationships with hirers and grow sustainable revenue across APAC. You will own the end-to-end product strategy and roadmap with particular focus on unmanaged hirer accounts, budget offers, promo codes, budgets, and future rewards or incentive constructs that increase net revenue per account.

This role will require you to take a whole-of-marketplace view, considering both hirer and candidate needs. You will be the product voice for commercial partners, helping transform the business model for managed hirers, challenging the status quo on how we structure contracts, budgets, and non-ad value to increase customer lifetime value while staying true to SEEK's marketplace purpose.

Reporting to the Principal Product Manager for Loyalty, Insights and Upgrades, you will work closely with Product, Design, Engineering teams, Hirer Insights, analytics partners, Commercial Excellence, Sales, GTM, and Pricing partners across APAC. Success means evolving how we use non-job-ad value, budgets, contracts and incentives to activate, retain and grow hirers while demonstrating and reinforcing the value and ROI of SEEK.

• Own clear product vision and strategy for Loyalty with longer-term roadmap for non-job-ad value capabilities that grow customer lifetime value.
• Deeply understand different hirer segments by contract value, industry, job mix and maturity to support their needs effectively.
• Lead structured customer discovery with UX partners and validate opportunities using test-and-learn approaches appropriate to ambiguity levels.
• Develop clear execution plans partnering with engineering, design and analytics to deliver new capabilities and enhancements across Loyalty products.
• Own key outcomes and metrics such as hirer retention, committed usage, paid ad share and yield with robust monitoring rituals.
• Actively manage and engage stakeholders across Product, Engineering, Design, Commercial, Strategy, Finance, Sales and Operations for alignment.
• Communicate product vision, roadmap, decisions and performance to senior stakeholders, influencing beyond direct reporting lines.
• Operate as senior member of Product Management community, providing coaching and mentoring to Product Managers and Associate Product Managers.

• Strategic problem solver comfortable operating in ambiguity and making clear decisions with imperfect information.
• Structured decision maker who considers complex trade-offs across customer, commercial, technical and operational dimensions.
• Strong customer focus with track record of identifying and solving real customer needs through product discovery and delivery.
• Demonstrated commercial acumen including comfort with financials such as revenue, cost, yield, LTV and monetisation outcomes.
• Strong analytical skills, comfortable working with data and analysts to define metrics, assess performance and inform decisions.
• Experience leading cross-functional teams to deliver business outcomes, ideally across multiple markets or complex stakeholder environments.
• Ability to influence and persuade at all organizational levels and build strong stakeholder relationships across Product, Technology and Commercial teams.
• Considerable experience in online or software product development with solid understanding of agile software development lifecycle.
• Excellent communication, presentation and interpersonal skills with ability to simplify complexity and handle robust discussions constructively.

• Experience in marketplace, classifieds or subscription and loyalty products, ideally in B2B or SaaS environments.
• Exposure to pricing, promotions, contracts or revenue management for managed or enterprise customer segments.
• Experience working with data, analytics and AI-powered products to improve performance, targeting or insights for customers.
• Experience operating across multiple APAC geographies and navigating diverse customer, regulatory and go-to-market contexts.

• SEEK is committed to operating sustainably, certified carbon neutral for its business operations (through Climate Active), purchasing renewable energy for our office and working-from-home emissions and a target for net zero by 2030.
• The opportunity to work from anywhere for up to 4 weeks per financial year
• SEEKer Support, a confidential service that offers employees up to six sessions with a mental health professional of your choice
• Tailored career development planning (including Education Assistance Program)
• Free income protection insurance

At SEEK, we are passionate about fostering a culture of inclusion and wellbeing that embraces and values the diversity of our people. We are a purpose driven business that works with heart. We know teams with diverse ideas, experiences and perspectives are more creative and are critical to ensuring effective delivery and innovating to enable our future success. As such, we welcome applications from people with diverse backgrounds and life experiences, especially as they relate to gender, sexual identity, culture, faith, disability and life stages. If you have the skills, curiosity and an adaptable mindset but don't meet every responsibility or qualification listed in this advertisement, please still get in touch with us.