About the Role
This position entails creating and maintaining a sales-focused store culture, with the primary goal of delivering profitable sales growth. Key responsibilities include:
* Ensuring the execution of the sales-focused strategy through the implementation and embedding of coaching models and development frameworks.
* Actively driving, leading, and shaping a sales-focused culture through performance management, sales leadership, recruitment and onboarding, retention, communication, talent development, reward, and recognition.
* Ensuring a consistent positive store and channel experience for customers, as well as effective resolution of customer complaints and queries.
* Managing and monitoring financial performance through profitable sales, inventory management, and controllable expenses, including labor management.
* Developing knowledge and setting expectations to ensure all activities meet compliance and legislative requirements, particularly in regards to consumer law and safety.
* Upholding the brand image to the highest quality, including standards for visual merchandising, in-store marketing, and employee presentation.
* Establishing appropriate governance and management controls to ensure alignment of store activities with core policy and standard operating procedures.
* Building and maintaining effective working relationships with internal and external stakeholders and participating in community engagement and public relations activities.
About You
To excel in this role, you will require:
* Proven leadership of multi-site and/or large format retail businesses.
* Broad experience within retail, with knowledge across multiple areas of a store, such as sales, operations, or merchandising.
* Strong people leadership skills and experience managing large, complex teams across sales, merchandise, customer service, or operations.
* Commercially focused experience managing P/L and a range of store metrics.
* Relevant tertiary or equivalent qualifications.
* Strong stakeholder management skills and the ability to liaise with a wide range of stakeholders across the business.
Why Join Us?
We offer a supportive, transparent, and inclusive team environment, along with a competitive salary package, a leading commission structure for sales positions, and generous team member discounts across our group of companies.
We also provide ongoing training and development opportunities from day one, as well as fantastic long-term career opportunities across our broader group.
In addition, we are committed to providing a work environment that promotes diversity and inclusion, making us an equal opportunity employer.