Job Opportunity
We are seeking a motivated and organized Client Liaison Officer to join our team.
* Responsibilities:
* Booking and management of patients across multiple clinic locations.
* Greeting and attending to patients during appointments, ensuring a welcoming and professional experience.
* General office administration and reception duties.
* Answering phone calls and replying to emails promptly and professionally.
* Liaison with Patients, Doctors, NDIS, Health Professionals, and health fund providers.
* Filing, screening, and maintaining accurate medical and patient documentation.
* Monitoring and coordinating completion of patient orders and repairs.
* Invoicing and basic accounts processing using clinic systems.
* Managing clinic presentation, cleanliness, and readiness for daily operation.
* Performing patient follow-ups to ensure service satisfaction and treatment compliance.
* Receiving, unpacking, and recording incoming shipments in coordination with the warehouse team.
* Packing and organizing couriers as required.
* Assisting the Manager and clinical team with ad-hoc support tasks and operational needs.
Requirements:
* The ideal candidate will demonstrate the following:
* Have full work rights in Australia
* Have experience in healthcare administration and experience with the practice management software, Cliniko, would be an advantage.
* Have a strong work ethic and a drive to work amongst our awesome team with our awesome Clients.
* Have high level organization skills and attention to detail.
* Speak Arabic or Chinese in addition to English – highly regarded
* Be computer literate, confident with Google Workspace and Microsoft Office
* Have excellent verbal and written communication skills.
* Demonstrate advanced problem-solving abilities and initiative
* Demonstrate a client-focused approach in service provision with genuine empathy and acknowledgement of our client's needs.
* Always present yourself in a friendly, professional, and courteous manner.
* Undertake all duties in a diligent manner, with excellence and integrity.
* Be able to work both independently and collaboratively.
* Have strong time management and prioritization skills.
* Be open to continuous learning and improvement.
* Have a compassionate approach to Client rapport building.
What You Will Enjoy:
* Being part of a successful team.
* Autonomy in your role with expert guidance from your Team Leader.
* Creating structures and processes with the aim of improving the patient experience.
* Regular hours to suit your work/life balance – 25–38hrs per week.
* A massive opportunity for growth within a structured work environment.
* Regular opportunities to use your creative mind to help shape the way we deliver our services.
* An excellent salary package based on skills and experience.
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