Broker manager (melbourne)

Time Type: Full time

Worker Type: Employee

Position: Permanent, full time

Hybrid role – flexible working options available.

We have an opportunity to join our Qnect AR team as Broker Manager. As a Broker Manager you will drive growth across the portfolio with a focus on delivering excellent customer service and high service standards. You will partner with an assigned network of Authorised Representatives, to profitably grow the business and meet sales and growth targets. You will work closely with our SME Underwriting team to grow the Commercial Underwriting, Specialty and People Risk portfolios.

• Develop account management plans and proactively develop key relationships.
• Analyse current trends and growth opportunities within the portfolio.
• Establish and develop good working relationships with Authorised Representatives to develop compliant and profitable repeat business.
• Respond to customer enquiries in a timely and professional manner.
• Promote and support the Authorised Representatives and QBE Australia's products, services and company image to intermediaries.
• Review existing portfolios and recommend strategies for increased growth.
• Work with Service Standards as agreed with the Head of Qnect Distribution.

• Previous experience as a BDM/Account Manager.
• Outstanding customer service and relationship building skills.
• Leadership and mentoring skills.
• Ability to lead by influence with Brokers and Underwriters.
• Strong communication and negotiation skills.
• Ability to work in a team environment by supporting and developing team members.
• Product knowledge and understanding to engage intermediaries and fulfil growth opportunities.

• Hybrid working – a mix of working from home and in the office to enhance your work/life balance.
• Life leave, supporting the life events we all experience, using your annual leave for rest.
• Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice.
• 18 weeks gender‐equal flexible leave for all new parents, including paid super.
• Voluntary super contributions and company matching.
• Income protection insurance and reimbursed death and total permanent disability insurance premiums.
• A range of discounts on insurance products, car hire, hotels, goods and services.

QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks, please contact us.