About the role
* Short contract (2 months)
* Melbourne
* Health client
* Hybrid
Job Summary
We are seeking a skilled IT Level 3 Support Specialist to join our dynamic IT support team. The ideal candidate will possess advanced technical knowledge and experience in troubleshooting complex technical issues, providing exceptional customer service, and contributing to the continuous improvement of our IT services. You will play a crucial role in assisting Level 1 and Level 2 support staff while directly resolving high‐impact incidents and problems.
Key Responsibilities
* Provide advanced technical support for hardware, software, and network issues escalated from Level 1 and Level 2 support teams.
* Troubleshoot and resolve complex IT issues related to operating systems, applications, network configurations, and server environments.
* Serve as an escalation point, collaborating with other IT teams and vendors as needed to resolve critical incidents quickly and efficiently.
* Document, track, and report issues using the IT Service Management (ITSM) platform, ensuring service level agreements (SLAs) are met.
* Develop and maintain knowledge base articles and support documentation to enhance team efficiency and customer self‐service capabilities.
* Assist in the deployment and configuration of new hardware and software, including desktops, laptops, servers, and peripherals.
* Participate in change management processes and provide input on upgrades and system changes.
* Conduct root cause analysis for recurring issues and work to implement permanent fixes.
* Mentor and train Level 1 and Level 2 support staff, providing guidance and sharing knowledge among the team.
* Stay up‐to‐date with industry trends, emerging technologies, and best practices in IT support.
Selection Criteria
* Advanced knowledge of root cause analysis/problem definition techniques.
* Advanced troubleshooting techniques.
* Experience in providing a variety of solution types, including user training/guidance, installation guidance, and configuration.
* Experience working collaboratively with technical and non‐technical stakeholders, vendors and clients.
* Experience using support ticket management systems.
* Experience maintaining and updating technical support documentation as required.
* Experience escalating and liaising with level 2 support services.
* Experience in Entra ID (Azure AD).
* Experience using PowerShell.
* Experience managing the user lifecycle from onboarding to offboarding.
* Experience implementing Multi‐Factor Authentication (MFA), Single Sign‐On (SSO), and privileged identity management (PIM).
Benefits
* We put people first, valuing diversity and inclusive culture.
* Tailored career paths across our global organization to support your professional and personal growth.
* Excellent reputation across the region and globally.
* Best in‐class reward and recognition programs, flexible work, volunteering leave, and more.
* Commitment to our values of aspiration, trust, and empathy, all day, every day.
Commitment to Diversity, Equity and Inclusion
As an inclusive employer, Fujitsu aims to recruit a diverse range of talents. In line with our diversity, equity, and inclusion strategy, we highly welcome applications from women and gender‐diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; veterans, Australian Defence Force (ADF) and emergency responders. Transgender and gender‐diverse applicants can request a copy of our Frequently Asked Questions to assist with the recruitment journey.
Equal Employment Opportunity
We are an equal opportunity employer and a candidate of any race, ethnicity, color, national origin, gender, religion, sexual orientation, age, disability, veteran status, or any other understandable characteristic protected by law.
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