Job Description
As a Claims Manager, you will play a pivotal role in managing claims for Australian Retirement Trust customers and third parties. This involves proactively managing early release claim types, conducting thorough investigations, and establishing effective relationships with customers and stakeholders.
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Key Responsibilities:
* Conducting the notification process, determining insurance eligibility, and issuing claims information.
* Reviewing insurer and fund recommendations, implementing proactive claims management strategies, and managing a claims portfolio.
* Delivering exceptional customer service, measured through the Customer Experience Evaluation Framework.
Requirements:
* Experience with insurance claims in superannuation and associated legislation.
* Highly developed communication and interpersonal skills, with the ability to navigate complex problems and find creative solutions.
* Discretion and sensitivity when dealing with customers and stakeholders, coupled with strong customer service experience in high-workload environments.
Benefits
You will enjoy a competitive salary package, along with opportunities for professional growth and development within a dynamic and inclusive work environment.
This includes:
* Flexible working arrangements, allowing for balance between office days and remote work.
* A range of employee benefits, including superannuation, training opportunities, and end-of-trip facilities.