It starts here. With Bendigo Bank… and you.
We've never been 'just a bank'. Just like you should never be 'just an employee'. We're united in our belief that in banking, better can be bigger, and together we're making it happen.
Your role as a Home Lending Specialist (internally known as a Customer Relationship Manager) is to deliver an exceptional experience by working with customers to meet their end-to-end banking needs.
Whether guiding first home buyers to create a purchase plan or supporting seasoned investors, you'll play an integral part in helping our customers through the lending journey and driving growth.
In this dynamic and impactful role, you'll make your mark by:
1. Building a pipeline of lending leads: Keeping track of and nurturing these relationships throughout their buying journey using our CRM.
2. Guiding customers through the lending process: Providing peace of mind that we're here to help them achieve their goals.
3. Leveraging your credit analysis expertise: Ensuring positive lending outcomes for all and preparing customers for financial success.
4. Building strong, relationship-centric connections: Collaborating with the community, branch, and Branch Manager to deliver effective lending outcomes.
5. Embracing lifelong learning: Bringing your skills and enthusiasm; we'll support your career growth with on-the-job training and learning opportunities.
6. Building community connections: Supporting our customers, giving back, and making our communities better while having fun
This is a permanent, full-time position located in Pinewood, with a roster of 76 hours per fortnight.
What you'll bring to the role
To succeed, you should consistently deliver exceptional customer service. We'd love you to have:
- Extensive experience in customer service or sales
- A high level of understanding of lending products, policies, and regulations
- Ability to build relationships and rapport quickly, assess needs, and develop a holistic view of customer situations
- Highly developed credit analysis skills
- An understanding of small business offerings
- Consumer lending experience – this is essential
Our Community Banking model
Community Banking operates on a shared revenue model based on 'profit-with-purpose'. Profits are reinvested into local initiatives like infrastructure, events, and scholarships, supporting local growth and relationships. Our staff are actively engaged in community events, supporting small businesses, and addressing community needs.
Why work with us?
- Make a big impact that benefits customers and communities
- Join a diverse team that values you and your growth
- Enjoy career opportunities and flexible policies
Our benefits include:
- Health and wellbeing support, including discounted gym memberships, private health insurance, and an Employee Assistance Program (EAP)
- Access to our corporate university 'BEN U' for learning and development
We're making better, bigger. And we'll get there with you.
If you're ready to become our next Home Lending Specialist, apply now and aim for your future career
Please note: After submitting your application, you will receive an email to complete a Pymetrics online gaming assessment. Check your junk folder if not received within 30 minutes.
We support a diverse and inclusive workforce. If you need adjustments during the application or interview process, contact us. Learn more about our roles here - https://careers-ext.bendigoadelaide.com.au/branch-network.
Screening and interviews may occur before the closing date. We promise to respond to all candidates.
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