About Us: Alba Thermal Springs & Spa is a premium wellness destination located on the stunning Mornington Peninsula. We exist to create a sanctuary where guests leave feeling relaxed, rejuvenated, and deeply cared for.
We are seeking a dynamic Senior Operations Manager to lead day-to-day operations across the property.
This is a key leadership position that will inspire and guide department heads, elevate service standards, and drive operational excellence across spa, food and beverage, housekeeping, guest services, and property operations.
Key Responsibilities:
* Lead daily operations across all guest-facing and service departments
* Champion an exceptional guest-first culture
* Drive efficiency, service quality, and financial performance
* Translate strategic vision into operational results
* Inspire and grow a high-performing team through strong leadership and coaching
You'll also act as the General Manager's delegate in their absence, taking full ownership of operational decisions and performance.
About You: We're looking for a hands-on, values-driven leader who thrives in a dynamic, guest-focused environment.
Requirements:
* You have 5+ years of senior operations experience in a premium hotel, resort or wellness environment
* You have proven success managing multiple departments in a fast-paced, service-led business
* You have strong financial acumen and experience with budgeting, forecasting, and reporting
* You have deep knowledge of hospitality industry trends, guest service standards, and operational best practice
* You have exceptional leadership and communication skills
* You have the ability to solve problems, adapt to change, and lead by example
Why Work with Us: We believe that our staff are the driving force behind our success. We are committed to creating a workplace environment where individuals can thrive, grow and make a meaningful impact.