Join to apply for the Sales & Service Lead: Pottery Barn role at Pottery Barn
1 day ago Be among the first 25 applicants
Join to apply for the Sales & Service Lead: Pottery Barn role at Pottery Barn
Williams-Sonoma & The Opportunity:
Williams Sonoma is a multi-channel specialty retailer of high-quality products for the home. Our family of brands in Australia includes the well-known retailer’s west elm, Pottery Barn, Pottery Barn Kids & Williams-Sonoma.
Job Description
Williams-Sonoma & The Opportunity:
Williams Sonoma is a multi-channel specialty retailer of high-quality products for the home. Our family of brands in Australia includes the well-known retailer’s west elm, Pottery Barn, Pottery Barn Kids & Williams-Sonoma.
Our Pottery Barn store in Fortitude Valley is looking for a Sales & Service Lead (also known as a Sales & Service Key Holder) to create a unique shopping experience by providing exceptional customer service in a quick-paced, specialty retail environment. This is a permanent, part-time position offering 40 hours per fortnight with a fixed two-week rotating roster, including alternate weekends.
Why You Will Love Working With Us
We are all about creating a workplace where you feel supported, inspired, and excited to come to work. Here’s just a taste of what you will enjoy as part of our team:
- Generous employee discounts so you can enjoy our amazing products
- Paid parental leave to support you through life’s most important milestones
- Access to a confidential Employee Assistance Program for personal and professional support
- Career growth opportunities with real investment in your development
- A supportive, cooperative team culture where your success is celebrated
- The chance to be part of a fast-growing global business with an entrepreneurial spirit
What You Will Be Doing
- Deliver exceptional customer service and drive sales through product knowledge and support of in-store design services.
- Complete operational tasks including opening and closing duties, register functions, and compliance with company policies.
- Maintain visual merchandising standards and ensure the store is clean, well-presented, and fully stocked.
- Assist with inventory management including receiving, replenishment, stockroom organisation, and WHS practices.
- Participate in training and development while supporting a collaborative, high-performing team environment.
What You Will Bring To The Role
- 1-2 years customer service experience (specialty retail preferred but not required).
- Strong sales skills with the confidence to meet and exceed performance targets.
- A proactive, solution-focused attitude with the ability to multitask in a fast-paced environment.
- High attention to detail
Physical Requirements
- Ability to be mobile in the store and back-of-house areas, including standing for long periods
- Ability to climb ladders and use other equipment in line with safety standards
- Ability to lift and mobilise medium to large items, up to 30kg, while utilising appropriate equipment and safety techniques
Ready to join the Team?
Step into a role where you can deliver excellent customer service, drive sales success, and grow your career. Apply today!
Only candidates with work rights in Australia will be considered.
About Us
Williams-Sonoma Australia Pty Ltd. is a multi-channel specialty retailer of high quality products for the home.
In 1956, our founder, Chuck Williams, turned a passion for cooking and eating with friends into a small business with a big idea. He opened a store in Sonoma, California, to sell the French cookware that intrigued him while visiting Europe but that could not be found in America. Chuck's business, which set a standard for customer service, took off and helped fuel a revolution in American cooking and entertaining that continues today. In the decades that followed, the quality of our products, our ability to identify new opportunities in the market and our people-first approach to business have facilitated our expansion beyond the kitchen into nearly every area of the home. Additionally, by embracing new technologies and customer-engagement strategies as they emerge, we are able to continually refine our best-in-class approach to multi-channel retailing.
Today, Williams-Sonoma, Inc. is one of the United States' largest e-commerce retailers with some of the best known and most beloved brands in home furnishings. Established in Australia in 2013, Williams-Sonoma Australia Pty Ltd. currently operates 20 retail locations and 4 e-commerce websites, and employs more than 350 people across corporate and retail operations.
Discover all you need for home from our four iconic brands: Pottery Barn Australia for timeless, exclusively designed furniture, decor and gifts; Pottery Barn Kids Australia for stylish, high-quality furniture and accessories for babies and kids; west elm Australia for modern home furnishings that are authentic, approachable, affordable and sustainably produced; and Williams Sonoma Australia for the finest cookware, food and entertaining essentials.
Seniority level
- Seniority level
Mid-Senior level
Employment type
- Employment type
Full-time
Job function
- Job function
Other
- Industries
Retail
Referrals increase your chances of interviewing at Pottery Barn by 2x
Sign in to set job alerts for “Services Sales Lead” roles.
Brisbane, Queensland, Australia 2 days ago
Brisbane, Queensland, Australia 1 week ago
Enterprise Customer Success Manager (AUS)
Brisbane, Queensland, Australia 3 days ago
Brisbane, Queensland, Australia 3 days ago
Brisbane, Queensland, Australia A$120,000.00-A$140,000.00 3 weeks ago
Brisbane, Queensland, Australia 1 week ago
Brisbane, Queensland, Australia 4 months ago
Fortitude Valley, Queensland, Australia 2 days ago
Brisbane, Queensland, Australia 1 week ago
Chermside, Queensland, Australia 2 hours ago
Brisbane, Queensland, Australia 3 weeks ago
Brisbane, Queensland, Australia 2 weeks ago
Toowong, Queensland, Australia 3 weeks ago
Carindale, Queensland, Australia 2 weeks ago
Brisbane, Queensland, Australia 4 months ago
Eight Mile Plains, Queensland, Australia 2 weeks ago
Parts and Service Development Manager – Northern Region
Brisbane, Queensland, Australia 7 hours ago
Brisbane, Queensland, Australia 3 days ago
Brisbane, Queensland, Australia 3 hours ago
Business Development / Capture Manager (ANZ)-EN
Brisbane, Queensland, Australia 1 week ago
Business Development / Capture Manager (ANZ)-EN
Brisbane, Queensland, Australia 1 week ago
Brisbane, Queensland, Australia 1 week ago
Store Manager | Sunglass Hut | Brisbane DFO
Brisbane, Queensland, Australia 1 month ago
Business Development Manager - South Bank, QLD
Brisbane, Queensland, Australia 4 days ago
Business Development Manager – Manufacturing Capacity Solutions, ANZ
Brisbane, Queensland, Australia 2 weeks ago
Business Development Manager - South Bank, QLD
Brisbane, Queensland, Australia 3 days ago
Business Development Manager- South Bank, QLD
Brisbane, Queensland, Australia 2 weeks ago
Brisbane, Queensland, Australia 1 month ago
Brisbane, Queensland, Australia 6 days ago
Technical Sales Manager - Well Services (East Coast)
Brisbane, Queensland, Australia 6 hours ago
Brisbane, Queensland, Australia 2 weeks ago
Brendale, Queensland, Australia 3 days ago
Brisbane, Queensland, Australia 5 days ago
Wacol, Queensland, Australia 21 hours ago
Brisbane, Queensland, Australia 3 weeks ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
📌 Sales & Service Lead: Pottery Barn
🏢 Pottery Barn
📍 Brisbane City