Guest Experience Host - Front Office
Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. We help put the world on vacation and provide exceptional experiences worldwide.
Job Description
Join our Phillip Island team as a Guest Experience Host and work in a vibrant front‐office environment. Your role will involve delivering excellent customer service, assisting guests, and promoting our community travel benefits.
Responsibilities
* Greeting and registering owners and guests
* Providing information on local area attractions
* Completing all department‐related paperwork
* Using communication equipment including telephones, facsimiles, and computers
* Assisting in the tour generation process to meet the company's tour qualification specifications
* Meeting guests face‐to‐face and generating sales appointments for sales centres and via livestream
* Establishing commonality and building rapport with customers to ensure an exceptional experience
* Working closely with the resort operations team to provide a high level of service and a seamless transition for owners and guests through the check‐in process
* Clearly articulating the benefits of traveling within Travel + Leisure's community
* Meeting targets and KPIs set by the business
* Being available for weekend and public holiday shifts
Qualifications
* Previous experience within a similar hotel position
* Genuine passion for customer service and the local area
* Excellent communicator with strong interpersonal skills
* Enthusiastic, self‐motivated, and positive individual
* Immaculate presentation and professional grooming standards
* High levels of computer literacy
* Advantageous experience with a PMS system (Hirum, Fidelio, Opera, etc.)
* Ability to recognize and solve problems in the workplace
* Flexibility to work nights, weekends, public and school holidays
Benefits
* Professional development funding
* Discounted hotel stays across Australia, Fiji, New Zealand
* Great career development opportunities
We are an equal opportunity employer and will consider all applications without regard to protected class membership. If you need reasonable accommodation, please email your request to MyCareer@travelandleisure.com.
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