Position Number: P00957; P00958; P00084; P00086; P00088; P01126
Directorate: Environment & Planning
Service: Development Service
Location: Katoomba Office
Position Classification:
Band 5
Date Created/Updated
20 March 2025
POSITION PURPOSE/OBJECTIVE
Actively engage and support digital administrative processes and business systems within the relevant functional area. Uses para technical skills to provide advice and contribute to an environment of continuous improvement and excellent customer service.
RELATIONSHIPS Reports to (Position Title): Principal Business & Systems
Report to (Position Number): P00145
Staff Responsibility: Nil
Key Internal Relationships: Other services within the Directorate
Key External Relationships: Applicants, community members, construction, building and engineering trades; architects / designers; State Government departments.
KEY RESPONSIBILITIES The position is required to provide business support to a work area. Key responsibilities include:
o Provide para technical advice for the accurate resolution of customer enquiries.
o Actively engage and be proficient in the use of internal and external technological business systems, maintain administrative business processes and systems that contribute to improved data integrity and accurate data insights.
o Review, register and upload applications and determinations using digital systems, complete critical registration checks.
o Notify and respond to submissions in line with Council policy / legislative requirements.
o Redact, secure and publish development related data online.
o Manage revenue generation, including value of work assessments, fee invoicing, bonds and bank guarantees. Identify and follow up outstanding fees and other matters applicable to the functional area.
o Complete advertisements, reports and returns to internal and external agencies.
o Investigate and issue certificates such as certificates of outstanding notices / Orders, approvals to operate onsite wastewater systems: Follow up critical business processes to ensure compliance with relevant Acts / Regulations such as annual fire safety statements certification.
o Maintain corporate databases; public registers; record customer requests. Identify data integrity issues and / or gaps; initiate action to address.
o Assist in the production of all documentation, presentations and statistical information required by the Team, using appropriate software.
o Contribute to external revenue opportunities where appropriate and in the development of new services and improved processes.
o Participate in the development of e-business opportunities; field technology; marketing plans and other business related activities as applicable to the functional area.
o Test software upgrades, identify and report on issues, process changes, identify communication plan requirements.
Teamwork and quality outcomes
o Maintain relationships and workflow between the various teams within the Directorate, other parts of Council and external parties to ensure that customers are provided with a seamless service.
o Model and promote excellence in customer service and commitment to a customer service culture.
o Provide guidance and coaching to staff in the systems and processes of the team including the use of corporate software and field technology.
o Ensure continuous improvement and best practice within the scope of this position.
o Act in a manner that promotes integrity, ability, judgment and transparency in decisions and process.
o Maintain Council’s commitment to protecting personal information and ensure information is handled in line with Council’s Privacy Management plan.
Guiding Principles We act as one organisation responding to the changing needs of our LGA and
community
We are strategy led, driven by our Community Strategic Plan with clear priorities and focus
We are service focused & we continuously improve service provision and provide excellent customer service
We collaborate and work together to achieve our outcomes We ensure safety and well-being is at the centre of our organisation, operations and
culture We are a financially sustainable organisation, living within our means, ensuring best
value resource allocation These Guidelines complement the Council’s adopted Values of: Work Together; Work Safe Home safe; Service Excellence; Value for Money; Trust and Respect; and, Supporting Community.
Workplace Health & Safety Ensure compliance with WHS obligations and responsibilities as outlined in Councils policies and procedures and under the relevant WHS legislation. These include but are not limited to: identifying potentially unsafe situations or work practices and notifying your Supervisor or Manager (or the Health, Safety Manager/Area Safety Representative); never performing a task that you believe is dangerous or for which you do not have the experience, or have not received appropriate instructions and training or where the correct equipment to carry out the task safely is not available; always work in a safe manner and in accordance with safety instructions, where applicable; use the work equipment supplied for the job, in accordance with the manufacturer's instructions), and any personal protective equipment, which the Council deems necessary and has provided; be safety aware and report any actions to your line manager which will assist the Council to meet its legal workplace health and safety obligations. You have the right to cease or direct cessation of unsafe work. In addition, you are required at all times to comply with Councils Asbestos Management Plan and Policy.
COMMUNICATION
The position is often the first point of contact with clients. Clear communication skills are required to explain and / or advise others and to reconcile different points of view. Escalation paths are available.
JUDGEMENT & PROBLEM SOLVING
Critical thinking skills and research abilities are required to solve problems which involve the assessment of options with freedom within procedural limits. Guidance is available.
AUTHORITY
Delegation to undertake tasks and duties on behalf of Council in accordance with legislation, policy and procedures. Advice given within the boundaries associated with the position may commit the council and have an impact on external dealings.
SKILL, EXPERIENCE, QUALIFICATIONS & BEHAVIOURAL COMPETENCIES Qualifications & experience Thorough working knowledge and experience in the application of administrative skills, based on suitable certificate or post-certificate level qualifications. Job knowledge Experience in applying value adding business systems and processes; active participation in continuous improvement strategies. Technology use Accurate and advanced computer skills in a range of software applications and mobile technology. Client focus Demonstrated skills in maintaining a prompt, courteous level of service. Experience in resolving issues and keeping clients up to date with outcomes. Analytical thinking Ability to analyse information in order to identify options, reach logical conclusions and explain approaches to others. Attention to detail Demonstrated ability to maintain a sustained level of concentration in a high volume processing activity to ensure accuracy and identify errors to be addressed. Teamwork & collaboration Demonstrated ability to work collaboratively with and support members of own and other teams to achieve work objectives. Planning & organising Ability to plan tasks, organise and monitor own work using established procedures.